Quote:
Originally Posted by kokotjebeti
that is a pretty strange decision you have made, as I can imagine a lot of players including me would like to continue using HUD based on the stats we already have in our database and obviously we want to import the hands we are going to play into our database so that we can track our results
I will forward your comments to management.
Quote:
Originally Posted by kokotjebeti
also why ipoker hands for the player 'Hardaction' arent importing again after the latest update? really your software seems to be broken and all you offer are stupid excuses and unwillingness to improve it
Are you still on 8470 or did you rollback to 8454 to be able to still import your prima hands? We fixed this problem in a beta after 8454 and at least one other customer reported it wasn't completely fixed and sent us some hands. The developers say the hands he sent are actually a new/different issue that is related to bad, or different than normally formatted, hands from ipoker.
Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the '
Contact Support' link and reference HM-8837. That is the previous internal issues ticket number but we will have to write a new ticket with your hands, and the issues the other customer reported, if they are related.
All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.
When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
Fozzy71
Customer Support