Quote:
Originally Posted by jog14
Hi,
I have holdem manager 2 on my laptop. I have a pokerstars account and it works fine. My brother has a stars account only recently signed up and he plays on my laptop sometimes. Should holdem manager work here. I have play on a few different ipoker skins and they work fine.
Yes, it should work for anyone playing real money poker on your computers if it is properly configured and he has chosen his screen name from the hero menu.
Make sure the site is configured to save hands and that HM2 is setup to auto import those hands -
http://hm2faq.holdemmanager.com/ques...20Setup%20Info
*Note that we do not support play money hands so you must test/play real money hands when using HM2 -
http://hm2faq.holdemmanager.com/ques...ay+Money+Hands
Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.
Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time -
http://hm2faq.holdemmanager.com/ques...ime+Adjustment
If you continue to have problems:
Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue -
http://hm2faq.holdemmanager.com/ques...es+not+work%3F
Alternatively you can use our Priority Support Tool which often resolves the issue and it will ask you relevant questions and at the end it will forward us the answers if you couldn't resolve it -
http://www.holdemmanager.com/store/priority-support/ - look for the 'HUD is not working' topic. Requests via the priority support tool receive higher priority than normal emails.
Fozzy71
Customer Support