Quote:
Originally Posted by DavidC
Yeah, you have to use the beta of PT3.
That's fine, but I'm slightly irked that there's no mention of this on their download page (because that's the first place I checked). It should mention there that 3.10 doesn't support pokerstars, as that's pretty critical info (note the number of posts on the subject!). I'd go so far as to say that (logically) if PS functionality is a key aspect of the product, that 3.10 isn't a stable version any more.
... But I'll probably get over it... I think I might be a bit high strung.
PokerStars is just one of over 20 online poker sites and networks that PokerTracker supports, albeit the biggest one we support of course. The world of online poker requires very frequent updates to tracking software because the poker clients themselves are frequently changing, therefore we always recommend to our users that they use the latest beta if they discover that there is an incompatibility with the poker network that they play on. Betas are required because it takes time to perform regression testing, for most active players we recommend that they consider always using our beta releases. On the bright side we are due for a major release of PokerTracker 3 shortly.
PS: This issue has affected fewer people than you may have assumed, most PT3 users have our betas installed and they are notified as soon as a new beta is released.
Quote:
Originally Posted by PSMichaelJ
PokerStars wrote to the authors of software permitted at PokerStars on January 2, 2012, and notified them of the hand history change at that time.
Sincerely,
Michael J
PokerStars Game Security Team
This is correct, PokerTracker released a beta to support the hand history change right before Christmas. Thank you to your team for making sure we were aware Michael.
Quote:
Originally Posted by newrat
Same problem with PT3 - is there any quick fix or are we just waiting for PT3 to come out with an update?
PokerTracker BETA 3.11.7 supports the PokerStars hand history change, the BETA was released on December 22nd - long before the PokerStars client change was released. Although the hand history issue was fixed in advance, we did not anticipate an unrelated issue with the Memory Grabber. An additional fix for the memory grabber issue is currently in alpha and will be released as soon as testing is complete. Until the fix is released, the temporary solution is to disable the memory grabber and make sure that your PokerStars Hand Histories are properly configured as described in the
PokerStars Site Configuration Guide.
- TT