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I'm having trouble using DriveHUD with Ignition... it works when I am playing, but since the tables are anonymous, (I don't have a screen name).I've found them in the drop-down menu (P5_xxxxxxx, P2_xxxxxxx,.etc.), but my seat number is different at different tables. Is DriveHUD able to track multiple sessions for statistics (like other rooms)... or since I don't have a screen name, it can only be used for single sessions, with no long term data.... Any help is appreciated!

All of your player data is stored under HERO for Ignition. It will track all of YOUR lifetime data / stats, but for opponents it can only capture in session stats. So just make sure your screen name is set to HERO from the drop down and you'll be all good.

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07-20-2017 , 04:10 PM

#1077

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,015

Quote:

Originally Posted by yellowfever

Not sure if i did a recent update or what but i took a 5 day vacation from poker and when i went to play yesterday my drive huds interface is way diff. It like put some stats on the standard display and then it has like a 4way color coding on my other stats which is really hard to read. The 4way stats are the ones i switched in setting and its really hard to read.

I was messing with my setting trying to get it fixed but i dont know what it is making it this way. I have the paid version and im playing on ignition and ACR. Anyway to just go back to the same hud as before?

I'm not sure which version you went from, but you can always select your HUD options on the table from the DH logo. Maybe it just changed your default one, but your old one should still be there.

The color coding for the hand ranges has always been the same. Nothing changed there in terms of the color. So unless you removed the colors in one of your HUDs, nothing is different there. It's hard to say more w/o seeing, but first step is right click on the DH logo on table and try some of the other HUDs. Then you can edit what you want from there if need be.

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07-20-2017 , 04:24 PM

#1078

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,015

DriveHUD Build - v.1.1.0.1521
http://drivehud.com/poker-hud/DriveH...1.1.0.1521.exe

- Import will start after site setup form is closed
- BOL importer will stop working only if all BOL, SB, TG sites are deactivated (initially nothing worked if BOL wasn't activated) fix
- Fold to 3-bet calculations Fix
- Heat map session only data fix
- HUD elements weren't correct if poker table was minimized initially fix

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07-20-2017 , 05:00 PM

#1079

MCAChiTown

Pooh-Bah

Join Date: Jan 1970 Posts: 3,532

A lot of the issues I was having were addressed and I want to thank you and your team for addressing them so quickly. I'm still on my trial, but will be purchasing for sure. Excellent customer service is a huge plus in my book. Keep up the great work!

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07-20-2017 , 08:50 PM

#1080

phishphan1996

enthusiast

Join Date: May 2017 Posts: 69

Just purchased Drive hud i can seem to figure out how to get the second computer working. I cant find my product key anywhere and there is no account log in. Can someone help me out please? Thanks

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07-20-2017 , 08:51 PM

#1081

ohpleez

centurion

Join Date: Sep 2016 Posts: 190

this update u posted in didnt come thru on the software? not sure maybe tomorrow it will? anyone else have issues with IGNITION tonight? dont know if its DH or ignition but was in a sng and had to close dh and close sng and reopen to get cards going again?

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07-21-2017 , 04:56 PM

#1082

phunkphish

veteran

Join Date: Aug 2011 Posts: 2,902

On Bodog/Ignition:

When I resize my window, the HUD does not resize with the window. Any suggestions for fix?

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07-22-2017 , 05:30 PM

#1083

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,015

Quote:

Originally Posted by phishphan1996

Just purchased Drive hud i can seem to figure out how to get the second computer working. I cant find my product key anywhere and there is no account log in. Can someone help me out please? Thanks

You can get your key anytime from this page:

http://www.acepokersolutions.com/serial-remind/

Your trial should at least install and then you just enter your serial.

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07-22-2017 , 05:42 PM

#1084

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,015

Quote:

Originally Posted by ohpleez

It's not an auto update as of now. We'll have another one here soon though.

Likely a random issue w/ Ignition. I haven't had any reported issues that I've seen or support has alerted me about.

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07-22-2017 , 05:44 PM

#1085

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,015

Quote:

Originally Posted by phunkphish

On Bodog/Ignition:

When I resize my window, the HUD does not resize with the window. Any suggestions for fix?

You stumped me on this one. I haven't seen it not re-size. Any way you can send a log from your support tab? Click on the send advanced log. I can have someone take a look at it. It should just re-size.

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07-22-2017 , 05:45 PM

#1086

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,015

Quote:

Originally Posted by MCAChiTown

Thanks. We have a lot more new and cool stuff coming here soon. Thanks for your feedback and support. And PM me before you purchase and I'll send you a coupon since you've been uber helpful.

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07-22-2017 , 10:53 PM

#1087

phishphan1996

enthusiast

Join Date: May 2017 Posts: 69

Quote:

Originally Posted by FreakDaddy

You can get your key anytime from this page:

http://www.acepokersolutions.com/serial-remind/

Your trial should at least install and then you just enter your serial.

I've entered my email and i don't receive anything back.

I'm a little put out at the fact i have sent 2 emails to customer support and yet to get a response. I don't feel like i should have to come to a forum to get answers or responses.

I'm going to chalk this up to everyone is in Vegas for WSOP and that's why i havn't received the kind of CS i expect..

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07-22-2017 , 11:35 PM

#1088

phishphan1996

enthusiast

Join Date: May 2017 Posts: 69

Quote:

Originally Posted by phishphan1996

I am quoting my own post cause i'm sure who read the first one.

I want to apologize the emails were going into my spam folder and i wasn't smart enough to check there. I have received responses to emails sent to CS and i have also received my Keys. Thanks

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07-23-2017 , 03:31 PM

#1089

MSUJew

journeyman

Join Date: Jul 2013 Posts: 382

DriveHUD locks up every time I try to setup rakeback. Any suggestions?

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07-23-2017 , 06:52 PM

#1090

whitemares

Pooh-Bah

Join Date: Nov 2014 Posts: 5,762

I'm unable to import hands from WPN, even after the new update. DriveHUD detects that the "Save Hand History" option isn't checked in the settings of the poker client, when it actually is. The hand history files are there, but the program crashes every time I try to import them.

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07-24-2017 , 05:27 PM

#1091

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,015

Quote:

Originally Posted by phishphan1996

No worries, it happens. Thanks for coming on here an explaining that you were helped.

If it's gmail, click on the not spam box, and /or add us a safe sender. Gmail is suddenly causing issues, and I have to look into it when I get back into the country.

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07-24-2017 , 05:31 PM

#1092

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,015

Quote:

Originally Posted by MSUJew

DriveHUD locks up every time I try to setup rakeback. Any suggestions?

Not really. That would be a new one. Can you click on the support tab in that settings screen and send us a message. It will attach your log (don't click send advanced log). Just keep send log checked though. I'll have someone take a look... thanks!

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07-24-2017 , 05:44 PM

#1093

phishphan1996

enthusiast

Join Date: May 2017 Posts: 69

Quote:

Originally Posted by FreakDaddy

No worries, it happens. Thanks for coming on here an explaining that you were helped.

If it's gmail, click on the not spam box, and /or add us a safe sender. Gmail is suddenly causing issues, and I have to look into it when I get back into the country.

It is gmail. Thanks for letting me know

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07-24-2017 , 05:53 PM

#1094

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,015

Quote:

Originally Posted by whitemares

For ACR? Which site specifically? What version of DH are you using please?

Quote

07-24-2017 , 06:28 PM

#1095

MSUJew

journeyman

Join Date: Jul 2013 Posts: 382

Quote:

Originally Posted by FreakDaddy

Sent, thanks.

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07-24-2017 , 10:45 PM

#1096

whitemares

Pooh-Bah

Join Date: Nov 2014 Posts: 5,762

Quote:

Originally Posted by FreakDaddy

For ACR? Which site specifically? What version of DH are you using please?

Yes it's for ACR. I'm using the latest version. I was also having this problem with the previous version before I updated.

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07-25-2017 , 05:14 AM

#1097

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,015

Quote:

Originally Posted by whitemares

Yes it's for ACR. I'm using the latest version. I was also having this problem with the previous version before I updated.

Click on settings in drivehud (upper right), click on site settings. Select ACR from the drop down. Remove any directories that are not hand directories for ACR. If you're unsure if you have the correct directory, you can send a log from the support tab and support can look at let you know. Auto detect usually works, but if it's not locating it we need to manually see where your location is and add it.

Quote

07-26-2017 , 05:00 AM

#1098

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 18,015

Quote:

Originally Posted by MSUJew

Sent, thanks.

Ty btw... got it!

Quote

07-26-2017 , 09:59 AM

#1099

MCAChiTown

Pooh-Bah

Join Date: Jan 1970 Posts: 3,532

What do the different colors of the heat map indicate? I couldn't find it in the manual or website. Thanks.

Quote

07-27-2017 , 04:28 PM

#1100

whitemares

Pooh-Bah

Join Date: Nov 2014 Posts: 5,762

Quote:

Originally Posted by FreakDaddy

I had the right directory selected. I tried importing a smaller number of hand history files at a time, and that seemed to do the trick. When I selected too many files, the program either crashed or displayed a fatal error that the destination array wasn't long enough. The only thing I noticed after successfully importing was that the dates for my sessions were incorrect.

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