I am writing this post to see if anyone else has incurred this issue or seen it in the past.

This will be a bit lengthy, but hopefully it makes sense and people will see the concerns around it

This past Friday I played numerous amounts of hu CBB contests on DK. Now I usually avg between 50-100 HU matches a day and usually against different players. I rarely if ever will click on the actual hu link and just follow all my contests by clicking the my contests link. Well I chose 3 games from the user Jeremih2302. When you clicked on MyContests, it showed that I as playing 3 games against this user.
I was later in the night contacted by PatJamesFC (PatJamesDFS on twitter) about how he was playing me, but signed up to play the Jeremih user. Again, he had the same thing. On the my contests page, it showed him playing Jeremih, but when he clicked the actual HU link, he was somehow matched against me.

Seeing this was an issue I emailed DK about it. This was their initial response

"The issue is as follows: there is a small bug within head to head functionality at this time. The bug at hand is very small and isolated to a very specific flow. We have a fix in place, however it is not set for immediate release. The error that is occurring is that users are allowed to withdraw their entry from a h2h contest only if they join a user generated h2h, prior to the creator submitting their lineup.
This is not the same as a user reserving a lineup; rather it is strictly to the user submitting a lineup. If the creator of that non-guaranteed contest does not​ submit a lineup prior to their opponent sitting the contest, the first entrant can withdraw their entry."

As you can see this is an extremely vague description of what the issue is. It doesn't say how we were matched. After talking with numerous grinders, no one had a solid idea of how this worked though numerous scenarios were brought up how. I won't go over those in this as it would be too long.

The issue this brings up is how can I have taken 3 matches of Jeremih's, PATDFS taken 1 and another individual taken 1. However, all our my contests showed we were playing Jeremih, yet Pat and the other guy were playing me. Now both guys found me on twitter and they both are guys that wouldn't have played me nor would I have played them. When I contacted DK, they gave me a refund for the entry fee. However, they failed to contact either of my opponents who had the same issue. The bigger issue at hand is how many times has this happened in the past as you would have no clue if it did happen, unless you clicked on the actual HU link and not just my contests. Essentially if you and another top grinder took hu matches from a new person, you could have been matched with them, but never know.

I then asked the DK rep why if there is a fix, is it no implemented. I received no answer personally from Jon Aguiar aka FatalError on here I believe. I then asked why neither of my opponents were notified. Again, no answer. Finally, I asked for proof that it didn't happen to me in previous matches and again was given no information.

I was only given the response that this is an extremely isolated incident. I found that extremely hard to believe when in under 6 hours of posting on twitter I had 7 people say it had happened to them in the past month. All of them didn't even know until luckily the player playing them alerted them. They all were given the same explanation that a fix is available but not implemented.

So I am wondering if 1. anyone has had this happen to them. 2. Does anyone else see how big of an issue this is for DK to fix. 3. Does anyone else see the angleshooting that could arise from this (3 player group, new player sits tons of 5300$ or high stakes games... pros come in and take them, along with new players buddy who is also a high stakes grinder. Now he is matched against the guys that take him who wouldn't have played him otherwise)

I would appreciate anyone's opinions on this matter

Also if anyone can show me how to add pics to here from my phone, I can post the ones of the hu match that show I am playing Jeremih, but actually playing another person.

imgupr (imgur uploader) app if you have an iphone

If you are this concerned. Before you join the contest click on it to see who is registered. I do agree this is an annoying problem and the potential for angle shooting does exist

He was joined.. That's the issue at hand.. I joined 3 expecting to play him. His name was already registered

1. This user was refunded in excess of his entry fees in affected contests (as were all users affected by this bug that subsequently lost)
2. Despite this we were explicitly threatened that if we did not refund him more than those entry fees he would proceed to post on forums trashing us for being a shady company
3. While we did have a solution for this problem it needed to go through testing and QA to make sure it did not impact other areas of the site unintentionally. That fix was released early this morning and this bug should be closed.

lol GH20

It's funny fatal you say the bug is finally fixed when I have emails that say you had no plans of when to release it. That's all I wanted was it to be fixed.

How was i refunded in excess when it was my buyins? Again, you are providing lies.

I'm glad you finally
Fixed it and put it to rest. All we as a community ever wanted. You could have said that in an email.


And in regards to threats, your idea of
Threats is a joke. I asked you to provide proof it never happened in the past and if it did I wanted compensation for it
But continue your bashing of me. Great customer service

Why not verify your claims by providing a screenshot of said email correspondence?

Judging by history, I'm going to assume Taste went nuts in the emails.

Once I get home I will screen shot everything and upload. At work currently . If you want them dm me your email and I'll forward em to
You

Here are all the emails. Fatal can verify I did not take one thing out. I will admit there are some hot takes in there, but when you see their responses, you can hopefully understand that leading up to this, Jon and I got into it on twitter regarding players being removed from the Thursday Sweet 16 CBB player pool (both in great matchups on an extremely short slate). This was noticed on Monday. DK refused to add them back in. However, previously two weeks earlier, they mentioned they would never change a player pool. However, they changed a player pool 3 times before one contest and I have a screenshot of a tweet from DK saying once they post a player pool/salaries, they will not take it down, which is exactly what they did. So please understand there is quite a backstory with regards to this issue...

My response to Matt's original email
"Matt,
I can't say I am shocked by getting this response. I knew this was the route you would go and whether or not it is true, doesn't matter to me. What bothers me though are a couple . First, you know about this issue, you have a solution, but you are failing to implement it. This to me says either 1. someone is abusing this and you don't want to stop it or there are other ulterior motives. Next, do you understand the angle shooting that can take place here? If I trace your tough to follow instructions of how it happened, basically if I post a 5300$ and someone takes it. Then I back out and it gets matched to someone else or someone else grabs it, but they didn't want to play anyone but me. So now you owe them 10k+ in "tickets". See how this can be abused?
Finally, at what point did you reach out to the other people affected that didn't want to play me. If you know about this, you should have notified us of it happening. You didn't. You let it happen and hoped no one noticed. It doesn't matter whether it was a 2$ tournament or a 10k heads up. And now those people that didn't want to play me potentially in the first place, either win or lose are in a bad spot.
I will be posting this on the forums in the morning and alerting everyone to the shady dealings that are going on unless I hear back with a different sort of compensation. This is an extremely unethical and big issue that can be abused and the public and community needs to be alerted to it. I have contacted numerous other high volume grinders and this has never happened that they have heard of or know of in any other sport.
I find it highly ironic that there have been so many issues with CBB on DK in the past 2-3 weeks and all you have to say is bugs. For a company that has been around for some time, this bug excuse is getting old.Enjoy the PR disaster that is about to hit DK.

Fatal's first response to above
This email is in regards to your ticket filed yesterday regarding a bug in our h2h contest system and your subsequent email conversation with my associate Matt. I have personally reviewed the content of those emails and it is clear in your emails that you expect direct compensation from us in excess of your fair compensation of the refund of your entry fees in order to prevent you from posting negative things about us on the internet. We do not tolerate demands such as these and this email serves as a warning to you regarding this behavior. Any further threats of any manner will result in the suspension of your DraftKings playing rights. We have an exceptional support staff at DraftKings and it is simply unacceptable to attempt to threaten or coerce them.

My Response
In no ways did I threaten Matt. What is sad is that you are using this as a way from the previous questions asked about the player pool and responses about all the other issues. May I ask how it is fair compensation when if I didn't catch this, I never would have known and I have no idea how many times previously this has happened to me? Is that a fair question to ask without being combative or threatening. It is a legitimate question as no attempts were ever made to notify myself or the others of the bug and being proactive

To fix it. Instead it was a lets hope no one notices. Dk didn't reach out to pat dfs or the other player after I brought it up. How is that fair? I am asking for consistency from your great support team which in the past has always been great. I once slept thru a tournament and forgot a lineup and they gave me the 300$ ticket back. I don't forget the good. However in the past month, the action and responses have been completely contradictory to anything and extremely immoral for a company . As a customer that pays rake without any rake back it's pretty sad it has come to you threatening to take away my draftkings name and ability to play when I made no such cohesive attempts or threats. I feel more than 6$ compensation is needed because for playing as much as I have how often has this happened to me before? Can you provide me proof it hasn't and that I am not due more?

His response
Please see this quote from your email correspondence with Matt. This is absolutely unacceptable under any circumstance
I will be posting this on the forums in the morning and alerting everyone to the shady dealings that are going on unless I hear back with a different sort of compensation.
There have been relatively few users impacted by this issue and many times it’s a result of auto-matching. If you find another instance of this happening to you let us know. We have offered consistent and fair resolutions above and beyond what could be expected for those game impacted by this bug

Mine
In no ways did I threaten Matt. What is sad is that you are using this as a way from the previous questions asked about the player pool and responses about all the other issues. May I ask how it is fair compensation when if I didn't catch this, I never would have known and I have no idea how many times previously this has happened to me? Is that a fair question to ask without being combative or threatening. It is a legitimate question as no attempts were ever made to notify myself or the others of the bug and being proactive

Mine
Jonathan, in my personal opinion, that is not a threat and you interpreted it wrong. Am I not entitled to my opinion to post facts to an open forum? If this has happened to me in the past, am I not due compensation for those times I didn't catch or was notified of even though DK never would have. I have had 3 other people on twitter alone reach out to me after I posted about it and talked about it on my CBB podcast. Here's the thing, people have 0 idea it is happening. Matt himself said DK has a fix, but they won't fix it. Do you see how that is wrong on so many levels? How come you cannot provide me with the details about whether it has happened to me in the past or not? I would have never been aware of this had my opponent clicked the link and alerted me. I find it extremely hard to believe that this is something a few users have been impacted by as by bringing up mine in one day, it is 5. Let's extrapolate that over a course of a year and people like myself that rarely click on the actual link due to having so many heads up matches.
Your reluctance to provide me with any details and proof that this hasn't happened to me in the past is quite telling.That is what the compensation is about. If this has happened and I am willing to be it has numerous times, then I am due compensation for those times, am I not? This incident along with all the others in the past 2 weeks regarding CBB is quite telling.
I will continue to push for answers until this is either 1. Discussed openly on your medium you prefer whether it forums, a podcast, etc. 2. You provide proof that this has not happened to myself in the past or any others in the past which in my first email you failed to address or comment on and if it has happened, where was the communication to alert each party, because clearly there was none. 3. DK puts a fix in place so that they can put to rest any idea that there is something of an ulterior motive at hand.
I find it hard to believe that you don't think this could have an impact on your customer base as a customer service manager. Having 10 years of retail experience, customer experience is the #1 priority of any company I have worked for. I am pushing for the community and others for a fair playing experience and consistency from DK's actions. That is not too much to ask for.

His
Robb,

While you are entitled to your personal opinion I do not believe there is any question your email to Matt was very clear case of quid pro quo. We either had to give you more money than our very fair resolution of freerolling your entries, or you would post on forums (using fake accounts, as you have frequently in the past) accusing us of being up to “shady dealings”. If you have other H2H contests you believe were impacted by this bug we will be happy to look into those. Otherwise, we consider this matter closed and will not respond to any further communication from you regarding it as we have verified you have been fully compensated for all H2H contests impacted and informed of all pertinent information regarding this issue.

My Final
So let me clarify a couple things first before you cut all communication with me, which by the way is not the way to do customer service but who am I to tell you how to do your job.

Please provide to me where I have fake accounts on the forums that I have frequently used in the past? Can you please send me those sn's or provide proof that they are me? I have had 3 RG accounts. First 2 were banned for over posting about CBB. The final one never approved. So keep up the lies because you are extremely good at it. I would love for you to show me an instance where this is true. But from my previous interactions with you, I can tell that you are just pulling lies out of anywhere and ignoring simple questions to answer which you have not done in any of these emails.
You have not provided me with any proof that any of my previous CBB heads up throughout the year were affected. How am I to know if they are if I never click past the my contests link? I would have had to click every single HU link matchup to catch em all. Considering I played numerous heads up matches and different opponents, I rarely if ever click on it.
Next, you failed to mention why there is a fix for the problem and bug, but it is not being implemented. This leads the mind to wonder that someone or something is being abused thru it as bad as that sounds.
Then, you failed to reconcile why when I brought up the issue, only I was refunded and no notification was made to those I played. Isn't that extremely poor customer service? I mean I shouldn't be shocked considering this is the exact thing you did in the NFL with the site down reconciliation payments. So not shocked here.
I, as many other CBB grinders will be taking our CBB business elsewhere next year. Not that you care because your site showed 0 care towards the product the entire year and even said you wanted the new players and fish to win. Imagine if you said that and did things you did in CBB for NFL NBA or MLB. Just because my SN isn't AlSmizzle or CSURam or Dinkpiece , doesn't mean that my voice as a player should not be taken seriously.
I cannot say how disappointed I am in how this was handled as I had 100% of my action on DK for every sport, especially CBB. No where throughout our conversations have you answered any of my questions, but only provided false accusations including saying I have fake accounts on forums? You sir are about as unprofessional as anyone I have dealt with.
I'll consider our conversations on email (this medium) closed. See you on the forums. Enjoy defending yourself there, cause you can't get every post deleted that you don't like on RG

And I know I will probably get mocked or laughed for my responses, but again realize there were numerous back issues leading up to my frustrations along with many others. And before you judge, know there are many grinders who share my frustrations.

Also let it be known I posted this exact first post on a legit RG account and it was taken down within an hour. When I questioned numerous RG writers/mods such as Dan Back/Crazy Gabey, none knew anything about it and were also concerned. They said they were looking in to it but nothing ever materialized. Mainly because as I later found out, DK had it taken down.

Had Jon straight out said or Matt said they know about it and are fixing it Monday. Then fine. Ok. But when you lie, when you don't inform customers, there's an issue. We pay rake. You don't. We are your business.

Did you not post your original emails?

Also, lol Taste. You clearly threatened them and over $6? Jeez dude get a grip. They even gave you $300 for free before because you made a mistake? They are awful!

Some people have the right temperament to work in CS, I don't think I'm one of those people. Christ on a ****ing cracker dude!

Those are the originals. The original one was mainly asking what happened and had nothin bad in it
It's the principle. Take the example to a 5300. 10k. Does that change your reaction? I bet it does. It's funny seeing diff people's
Reactions. They straight up lied. They didn't inform a single person if it happened. The same thing people went ape over in NFL site down issues.

Let's use the ex: you are a hu grinder and play 100+ in the condia maxdaulary etc range. You see a fish and snipe. Others snipe too. You play so many you never check the link. Turns out you play condia and others. How pissed are you then?

For the record, implementing a fix isn't as easy as just dropping the new code. A lot goes into it, I'm not sure what the process is for DK but there's a ton of regression testing that needs to happen.

Not always easy to give an exact timeline.

Also I won't post the full backstory about them lying about their not
Messing with pools once posted, you can find that thread on rg. That's where this all comes from.. Continual mistakes and lying to customers.
If
You didn't know my previous sn or "troll" rep I find it hard to believe you don't see this as an issue.

lol dude just stop

I don't care about any of that. There's a right way to handle things on your end too man. On a scale from 1 to polpot how easy do you think you are to deal with?

GORDONNNNNNNNNNNNNNNNNN

What about the right way for them to handle things? They can hide a bug that is costing players money and unfairly matching them? And when an opponent catches it but I don't it's ok for them to refund them but not me?

How is that ok.
Like I said my actions were brought about from previous incidents in the previous two weeks.
I find it hard to believe very few people find what was going on wrong. But w/e. Done here. Mods lock this thread since the issue is resolved

Hi TasteIsKing9,

This exact thing happened to me(regged a $530 HU vs a random, ended up playing Condia). I lost. I emailed them and they gave me $530 back. They also gave me a lot back when they botched NFL one Sunday.

Maybe there have been times where this glitch has occurred and I never noticed it. But the way they have handled it when I did notice it has more than made up for it. Running a DFS website must be super difficult. Glitches in the software are unavoidable, and giving the player a total freeroll when they notice it is a very customer-friendly policy. It sounds like you were a beneficiary of this policy multiple times, yet you're determined to find something to be angry about.


We can certainly discuss the right way for them to handle things, but why not take a second to also consider how you are handling things? Often times, an incorrect view of yourself can lead to an incorrect view of others because you aren't realizing that their seemingly flawed actions are only a result of your actions. Therefore it is best to first get a proper view of yourself. This is what Jesus was speaking of when he said "Your hypocrite, first take the plank out of your own eye, and then you will see clearly to remove the speck from your brother's eye." God bless you.