this coming now to this thread.

I am ***** piss off now! i had 5 majors runing on rpm plus about 3k money there on account, then i got some error and soft logged me out, i try it to log in again and account locked?? wtf??

this is from livechat.

Chat Content:
RPMJon: Welcome to RPM Poker VIP Chat Support. How can I help you today?
toni heinonen: account
RPMJon: [13:33] Hey there
toni heinonen: [13:33] hello! whats going on?? i have tournaments runin and now u have locked my account??
RPMJon: [13:34] What is your username?
toni heinonen: [13:34] ALLINPOLLO
[13:34] tuna8211@hotmail.com
RPMJon: [13:35] One moment please.
[13:35] Unfortunately it looks like your account has been permanently closed due to a gambling addiction issue.
toni heinonen: [13:35] whaat???
RPMJon: [13:35] Please email security@rpmpoker.eu and they will help you to withdraw the remaining funds in your account.
toni heinonen: [13:36] i have tournaments runin and money there
RPMJon: [13:36] The security team will be able to assist you with that.
toni heinonen: [13:36] i havent asked any gambling whata hell??
[13:36] my tourneys are runin!
RPMJon: [13:36] Please go ahead and email the above address and they will be more than happy to assist you.
toni heinonen: [13:37] what happen to my tournaments??
[13:37] i wanna all money back
RPMJon: [13:37] Unfortunately I cannot comment on any current games you are playing. You must contact the above address to speak to Merge Security.
toni heinonen: [13:38] can u twell me what is this???
RPMJon: [13:38] You will need to email the above address for any additional help at this time. Sorry about that.
toni heinonen: [13:39] but i havent do nothing wrong
[13:40] i just cant understand
RPMJon: [13:40] Please contact the above address and they would be more than happy to help. Have a great day. Take care.
toni heinonen: [13:40] my all tournaments are runing, i dont loose those buy ins!! i have sent allso mail
RPMJon: [13:40] They will contact you back shortly.

wtf is going on there? i dont have any gambling problems so wtf? i won about 5k from roulette there and thats it, now they closed my account!! i wanna all my funds away from that crap site. Now i cant even play my tournaments, blow 600$ for those tourneys then.

Wow that is pretty ****ed up.....I can understand them not wanting you to play the casino games if you took them for a few thousand or are just some sick degen, but to close your account and not let you play poker especially in the middle of a few mtt's running doesn't seem right at all....

jep all 109$ 215$ mtts and something runing i have sent couple mails for security rpm, hope they refund all money to my neteller at least!!

Locked for winning monies? Wtf is that?

yepyep dont know, havent got any respond from them, hope they send all my money to me, ever put any cents anymore for merge crap..

Have you ever emailed them and asked for a self exclusion for a period of time because you was angry about loosing or sent any kind of mail on the lines of this etc? Remember alot of Poker-sites/skins are linked with one another if you complain to one the other will hear about it.

nope i havent ever sent any like that, i may have closed long time ago some merge skin, but very strange if this is reason, i guess not, i have allready played a long time on rpm and have made few cashouts without problems.

Hmm.


Hopefully one of the guys will respond so we can see whats going on here.

What was the reason for closing your previous merge skin?

If you made any mention of a gambling addiction when closing said account then this could be the reason why your RPM account has now closed as this regulation of closing a players account due to a gambling issue will carry over to the new network.
You say you have played there for a long time but maybe you just slipped through the cracks of the system and only recently did your account get flagged after security checks when you won in the casino?

but it little strange that they close my account when i have sessions going on plus they havent send me any mail, anyway if i have closed some kind of gambling problem long long time ago some merge skin, why they then have allowed me play there rpm and usually its not network rules, i can still play in some other skins.. but anyway this is not my fault if this is the case and they have allowed me to play there, so at least they should refund all my money and keep closed my account.

Ahhh I didnt see this post initially......so you did close an account for gambling issues or something?

no no not rpm, havent ever send like that mial to rpm, nothing. i cant remember but if i have closed some merge skin its about 3 years ago or something..

If your previous account was closed on Merge because of gambling problems then this means you can not play on any skin on Merge again these are the T&C rules.

They probably allowed you to play on RPM by mistake and now they have seen this mistake after your recent big wins (after doing security checks) and closed your account. Just wait and see what they send via Email but I think this is the reason.

yea but if this is the case, little strange if i have closed some skin maby 3 years ago or more and now they close rpm, but anyway they should refund all funds, its not my fault if they have allow me to play there.

But you agreed to their T&Cs that you must not create another account on any other skin, so by having an RPM account you broke these rules and sadly they wont refund your games you was in at the time they closed your account.

But again just wait for their reply.

This is exactly what I suspect happened. After winning in Roulette, the player in question sent out a number of P2P transfers. This triggered an in depth security review, and the analyst managed to link up his new account to a prior one self excluded for gambling problems.

This then became a regulatory compliance issue. The second the accounts are linked, they have to shut him down.

--
Kahn

The OP has been in touch with me via live chat and I have instructed him on how to clear up this issue. Due to restrictions his account will remain closed.

yep i havent got any reply not yet from security, but anyway i have normally played a long time on rpm and this wasant first time when i played couple spin in roulette when i waited my tourneys start, so reason can be allso that they have closed my aco**** because im up from roulette maby 10-15k. Ihave played allready long time on rpm poker without any problems and have made couple cashouts..

allso they have made security check many month ago when i verifed my account, and they have told me that all fine and i can play so its not my fault and i should get all money back.

It is your fault. You told a gaming company that you have a gambling problem. The repercussions of that, which you are now facing, are standard.

I have every confidence that you will get your money back though.

--
Kahn

this have happen before in some other places, if u have won"too much" they have closed your account but everytime i have got my money back.

Allso they dont have any mention in rules that if u have closed some account in same network long time ago u get networkbann instantly. But anyway we dont know what is the reason and they can always say whatever they want, i dont say that this happened but i have 10 years experiance from poker online and casino sites so i know what i talking a bout.. but lets wait a reply.

The OP has been emailed after the completion of the investigation into his account. This matter has now been resolved.