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What just happened on the Merge network? What just happened on the Merge network?

03-29-2012 , 09:11 PM
I was head up and deep in another tournament? What just happened?
03-29-2012 , 09:12 PM
mine just shut down too...
03-29-2012 , 09:12 PM
They just shut down all my games too
03-29-2012 , 09:12 PM
6 tournys just all shut down at once
03-29-2012 , 09:34 PM
more like 30 tourneys
03-29-2012 , 09:37 PM


I need some explanation why the payouts don't add up here. There were two people left and the remaining prize pool wasn't paid out completely.
03-29-2012 , 09:46 PM
Unfortunately there was a server issue that caused several tournaments to be shut down. All tournaments have been refunded as per the following cancellation policy terms and conditions. I apologize for the inconvenience.

MULTI-TABLE TOURNAMENTS: If a Tournament is cancelled because for technical
reasons, any players who were eliminated prior to cancellation will lose
their buy-in and entry fee. Remaining players will be refunded:

All remaining players will be refunded their entry fee

All remaining players will be refunded their buy-in and the total amount of
refunded buy-ins will be subtracted from the remaining prize pool.

The remaining prize prize pool is then distributed amongst the remaining
players: 50% distributed equally and 50% distributed based on stack size at
time of shutdown.
03-29-2012 , 10:00 PM
Quote:
Originally Posted by goldenglove_21


I need some explanation why the payouts don't add up here. There were two people left and the remaining prize pool wasn't paid out completely.
The numbers will not add up here because of the buy-in and entry fee being refunded separately. Once you add that amount to the total it will be exact.
03-29-2012 , 10:36 PM
Honestly, it wasn't a big discrepancy in money, but I received less than 2nd place money with 2 people left.. To me that just doesn't make any sense.
03-29-2012 , 11:25 PM
Quote:
Originally Posted by goldenglove_21
Honestly, it wasn't a big discrepancy in money, but I received less than 2nd place money with 2 people left.. To me that just doesn't make any sense.
The Merge tournament team is currently investigating this particular issue. As soon as I hear back I will make sure to contact you directly.
03-30-2012 , 12:49 AM
Quote:
Originally Posted by RPMJon
The Merge tournament team is currently investigating this particular issue. As soon as I hear back I will make sure to contact you directly.
Jon, you've been nothing but helpful. Your customer service is great.
03-31-2012 , 03:07 PM
Jon - I just wanted to let you know I haven't heard anything from support.
03-31-2012 , 03:28 PM
Quote:
Originally Posted by goldenglove_21
Jon - I just wanted to let you know I haven't heard anything from support.
As soon as I hear back regarding this discrepancy I will contact you directly via email.
04-03-2012 , 02:47 AM
Why did this happen? Too many players on Merge now?

      
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