Originally Posted by COKE_MAN
The result will most likely be that the servers did not lock up at that time and so it is not their fault. And they are probably right in that it was on the client side. However, the Flash based client they use is going to lock up just by the nature of the underlying architecture of that technology.
But in RPMs defense, although the "sorry for the inconvenience" response is annoying, it is a Merge problem over which Seth and Jon most likely don't have a lot of control.
I'm not blaming Seth or Jon specifically, but they are representatives of the company they work for. And all they do is spew the company line. And I don't care if Merge wrote the s/w. If RPM uses it they're responsible if it chokes. Their s/w is the ONLY thing that ever locks up on my computer, and simply forcing it to close via task manager and starting it again resolves the issue, every time. But whenever it happens it's in a hand I am involved in. It never happens when I'm just hanging out waiting for a decent hand to play.
All I know is this. If another option comes around that I think is reliable and not too much of a hassle to switch, I'd go in a heartbeat. Heck, Full Tilt still owes me money but if they came back to the states I'd go play there again rather than have to deal with this. And I don't think that's the type of attitude RPM should be wanting their customers to have because at some point there WILL be other options. They should want people to be happy with their site instead of playing there simply because the options are so limited.