Software Upgrade Thread - Page 26 - RPM Poker

strikes2k · 07-06-2012, 04:29 AM

Quote:

Originally Posted by boozebag

Because you're playing a tournament.

They removed it for a while. Are they too retarded to differentiate between tournaments and cash games?

strikes2k · 07-06-2012, 04:30 AM

I'm still waiting for some type of compensation for losing half my stack with a set of Kings but RPM s/w locking up. Why hasn't anyone contacted me about that? Oh right. They don't care.

**RPMSeth** · 07-06-2012, 08:44 AM

Quote:

Originally Posted by strikes2k

I'm still waiting for some type of compensation for losing half my stack with a set of Kings but RPM s/w locking up. Why hasn't anyone contacted me about that? Oh right. They don't care.

Please send an e-mail to manager@rpmpoker.eu from your registered e-mail address with the hand ID and this can be looked into for you to see if there were any issues with the client at that time. If there were [client issues], steps can be taken to secure you compensation. Alternatively, if there were no known issues you would not be recompensed for your loss.

TeflonDawg · 07-06-2012, 05:39 PM

lol

if that's the case, then RPM owes me a truckload of money...and to a bunch of other people who have rountinely complained about the software locking up

ETA: one simple example is let's say I'm on 6 cash tables and want to see what time i started my session...so i click on the real money ledger to figure it out. once i click on it, everything freezes, and i end up timing out at every single table. the software doesn't unfreeze until the ledger finally loads, which takes far too long to load in the first place.

another is that every so often, at the beginning of a hand, the software will auto-sit me out at one or two of my tables for no reason.

i really do not understand how, in 2012, the software of ANY site freezes. PokerStars and Full Tilt NEVER froze on me, and i actually ran other programs and etc. while i was playing. on this site i run nothing and still have probs, as do others.

boozebag · 07-07-2012, 02:32 AM

The LOL part of that post was "with a set of kings." There was no "against" or any other details. I guess a set is winner take all nowadays. Sucks if the SW freezes, but things happen. If you want flawless SW don't play online poker in the US.

TeflonDawg · 07-07-2012, 11:00 AM

Basically. That's why I never complain for compensation. But when Seth chimes in he'll look into it, it's hilarious and frustrating at the same time because there are threads with dozens of players complaining about the software locking up and site reps are acting dumb like it isn't their end that's screwed up due to primitive software.

And if Mr. Set O' Kings gets some kind of compensation, then I want at least ten times that amount, because I have been getting screwed out of pots for the entire duration of playing on RPM (since mid-May 2011).

Don't "look into" the situation, just get yo ****in' weight up, Merge! The upgrade was merely a decent step in the right direction, although it was the most unsmooth transition ever and took waaaaaaaaaaaaay too long.

COKE_MAN · 07-07-2012, 12:22 PM

The result will most likely be that the servers did not lock up at that time and so it is not their fault. And they are probably right in that it was on the client side. However, the Flash based client they use is going to lock up just by the nature of the underlying architecture of that technology.

But in RPMs defense, although the "sorry for the inconvenience" response is annoying, it is a Merge problem over which Seth and Jon most likely don't have a lot of control.

strikes2k · 07-09-2012, 07:52 PM

Quote:

Originally Posted by boozebag

The LOL part of that post was "with a set of kings." There was no "against" or any other details. I guess a set is winner take all nowadays. Sucks if the SW freezes, but things happen. If you want flawless SW don't play online poker in the US.

It was against a board of AK9 rainbow. Could I have lost? Sure. Not too likely though.

Seth - I went through this with either you or Jon once before with the old, even junkier s/w. You were of no use to me so, while I've sent the e-mail you suggested I send (including a screen shot), I'd bet you money they don't compensate me. And I'll get the same vague BS answer as you gave me when I worked with you guys on this same type of issue previously. I doubt anyone ever gets compensated.

strikes2k · 07-09-2012, 07:58 PM

Quote:

Originally Posted by COKE_MAN

The result will most likely be that the servers did not lock up at that time and so it is not their fault. And they are probably right in that it was on the client side. However, the Flash based client they use is going to lock up just by the nature of the underlying architecture of that technology.

But in RPMs defense, although the "sorry for the inconvenience" response is annoying, it is a Merge problem over which Seth and Jon most likely don't have a lot of control.

I'm not blaming Seth or Jon specifically, but they are representatives of the company they work for. And all they do is spew the company line. And I don't care if Merge wrote the s/w. If RPM uses it they're responsible if it chokes. Their s/w is the ONLY thing that ever locks up on my computer, and simply forcing it to close via task manager and starting it again resolves the issue, every time. But whenever it happens it's in a hand I am involved in. It never happens when I'm just hanging out waiting for a decent hand to play.

All I know is this. If another option comes around that I think is reliable and not too much of a hassle to switch, I'd go in a heartbeat. Heck, Full Tilt still owes me money but if they came back to the states I'd go play there again rather than have to deal with this. And I don't think that's the type of attitude RPM should be wanting their customers to have because at some point there WILL be other options. They should want people to be happy with their site instead of playing there simply because the options are so limited.

JWedbush · 07-09-2012, 11:36 PM

I started a thread about this but figured i would request it her too. Can merge change the tournament tab so it shows all tournaments when clicked instead of ALL Holdem when clicked. Also can it adjust it so clicking stud or draw brings up all stud and draw instead of Stud hi and 5card draw. I think these default tab issues are one of the reasons that the volume is down on non holdem tourneys.

TeflonDawg · 07-10-2012, 09:51 AM

that is also true for PL and NLO8. people who don't use the filters just click on PLO8 and ignore NLO8, and NLO8 traffic has dropped a bit

apkrnewb · 07-11-2012, 05:43 PM

WHEN IS THE SOFTWARE GONNA BE FIXED? OR AT LEAST BROUGHT UP TO THE LEVEL OF THE SOFTWARE IT REPLACED. WHEN?

strikes2k · 07-11-2012, 07:08 PM

Quote:

Originally Posted by RPMSeth

Please send an e-mail to manager@rpmpoker.eu from your registered e-mail address with the hand ID and this can be looked into for you to see if there were any issues with the client at that time. If there were [client issues], steps can be taken to secure you compensation. Alternatively, if there were no known issues you would not be recompensed for your loss.

Seth,

It's been two days and I haven't heard a peep.

strikes2k · 07-13-2012, 01:43 AM

Quote:

Originally Posted by strikes2k

Seth,

It's been two days and I haven't heard a peep.

Bump. No wonder this forum is a ghost town. The customer service is about as good as it is through the client. Site had potential.

tyysf · 07-13-2012, 02:06 AM

When will you fix the Limit rake? Its been over a year now