Quote:
Originally Posted by Noobalube
Honestly, I can see both sides here. Did the RPM rep screw up? Yes, and therefore something better should have been done. Could OP easily have taken 20 seconds to count on a calendar 30 days from his start date to get the right answer instead of taking more time to actually write out an email? Of course.
Nonsense...how can one argue he's responsible for not knowing if they're not responsible for not knowing, as obviously they didn't.
Are ya'all even implying that they are not responsible for anything they say? Wow. Quite frankly, why should he be expected to "count 30 days" on a calendar if they're not expected to. I'm sure most questions asked on a support avenue are considered silly by a majority of people, most certainly by "experts" paid to deal with them constantly & correctly. But why have it if its not accountable anyway?
They owe him the money, cut and dried. He asked for clarification of the rules, got it and then told our bad, our money, so sorry. Its really no different than asking how the a first deposit works, getting an answer, depositing and then being told "the rep was mistaken, actually you owe us more money as its really that we subtract $5 from your balance for every $37.50 you rake for us...will that be cash, credit or check?"
Btw, I don't know but if that deposit bonus question was asked here on this forum wouldn't it be a 50/50 chance the same person he dealt with would be the one to answer it?