The post was not to refute your point, but to explain why there may be a short delay in response to the initial opt-in e-mail.

wait wat? i didn't receive the email confirmation until 10:30 am on March 13 which means i would have had until Feb 14th at 10:30 am to complete it. If i would have figured out the end date on my own without asking support i would have guessed either 10:30 am on the 14th or 23:59:59 (rounding up til the end of the day) on the 14th and the latter seemed to be Jon's understanding of it since that is what he told me multiple times.

This is not being handled in a proper manner imo. OP, you should pm a IP mod and ask if posting in there would be okay.

Its pretty clear more attention needs to be drawn to the handling of this problem by customer service, even if it means just warning other players and not actually getting some sort of compromise.

Btw RPM thx for answering my questions and subsequent bump.

just did

So you think it is okay for RPM to angleshoot OP to ensure RPM doesn't pay out.

What a joke! That is just a pure scummy move.

Dear RPM reps, this is pretty ridiculous on your part. Just give the guy his winnings. Why make your skin look bad over an obvious mistake on your part.

It won't affect others who came close but didn't finish because they weren't given faulty information by your live support.

Rpm, this decision is beyond awful and I can't believe you would do this? I was becoming a fan of your site again and your promos and was giving some of my play to you in the past couple months but I am seriously reconsidering that.

I don't know op and have no interest in him getting his money. I am not standing by his side or anything like that. I just think you are making a reprehensible decision.

You lied to op. Get it? How is he supposed to know when the end is? It's seriously not okay for him to ask? Basically we should never take support at their word?

This is a truly embarrassing decision. I don't get it and I never in a million years thought you guys would stoop to this.

The claim that it is for the integrity of the promo is ludicrous.

You basically have no integrity in your support or live chat now. Give it for the integrity of your support and your site while not hurting the integrity of the promo one little inch.

I will be cashing out now excepting a situation where you make this right.

Situations like this and the previous crap RPM reps have pulled is the reason why I no longer play on RPM and instead play on a different Merge Skin.

Save $1500 by not paying a player his money but lose a lot more by never seeing players play on your site

Super shady IMO.. RPM's rep as a skin to play on ranks right up there with the bottom of the barell

Do you really think if you polled people who failed by a close margin they'd tell you "you know, it's really unfair to me to give this guy the rewards"? Seems like BS on your part.

Thought experiment: RPM support tells me I have insurance on 7-2 and get my money refunded if I lose with the hand, so I go all-in and lose a buy-in. Turns out the support agent was wrong. Would RPM's position be "well that's unfortunate that support told you that, but the rules of poker still apply, and it wouldn't be fair to everyone else who lost with that hand blah blah blah"?

Obviously I only did that cause of the information he gave me, right? Is there any difference between that and OP's situation? Obviously it's extremely reasonable to assume he completes on time if it's not for the misinformation, right?

I don't really even see the point of having customer support if he doesn't get rewarded here. (Even if you want to say it's not 100% he would have completed it, fine, but you can award him like 80-90% equity or something.) You can't have your cake and eat it too. If we can't actually act on the information support gives us then it's just an illusion that you have customer support. You just have people telling us things which may or may not mean anything.

RPMSeth, this is a pretty stupid business move on your part. How are you guys so blind? I gladly pay rake to RPM because of all of the stupid things you guys have done in the past, none have affected me. The first time something does though, consider me gone. It is situations like this that give me very little hope that your staff will smarten up and do what is best for the long term. In fact, I was going to simply turn my next withdrawal into a live bankroll. But maybe i'll deposit that on another merge skin, and withdraw the rest of my RPM balance and make that my live bankroll. Seems like the logical choice just so I don't have to wait for the inevitable headache that is bound to arise from supporting RPM.

If you do what is right here I will strongly consider changing my mind in hopes that you guys are on the right track. In the state of online poker, security of our money is #1, customer service is #2, and it's not even close, and both are necessary to attract/keep customers.

Edit: I know you guys are dense, so incase it wasn't clear. The right thing to do is to give OP his bonus in full. And sincerely apologize for your boneheaded decisions up to this point.

Yep.

I'd like to chime in here and admit that I made an error by not accounting for the leap year when calculating the OP's end date in our live chat. This live chat occurred on March 11th, which was nearing the end date of the OP's challenge. My error was not made on purpose to angle shoot anyone, but was an honest mistake.

The end date of this challenge is 30 days after the confirmed start date. In his initial e-mail the OP asked to start his challenge on the 13th of February and the start date was confirmed with the OP by RPM Poker. Because of this we feel as if the end date was made clear to be 30 days after February 13th, ending at the close of March 13th. The 30 day time period that was judged for the promotion was February 13th to March 13th, and the OP did not finish the challenge requirements during this time.

My mistake did not change the start or end date of the challenge. I apologize again profusely for the error. If the OP would like to attempt another challenge under the same terms, RPM will honor the old King of the Road requirements.

How does OP not have until the 14th to complete his challenge.

Assuming the above bolded is true. If you are giving him 30 days after the confirmation, than he has all of the 13th, as day 1, the other 15 days of the month to make it 16 days, which brings us to march 1st. 30-16=14 days, which means his end date has to be some time on the 14th.

Unbelievable that you think the intentions of your mistake are even a factor in what should be done here. Also completely absurd that you dont' feel like your mistake affected the end date of the challenge, it very clearly affected it in OP's perspective.

Asking OP to try and complete the challenge again is as close as you can get to spitting in somebodies face over the internet. You guys should really be ashamed of yourselves.

When was the email sent?

Did it specify a start time?

i sent the start date request on the 10th or 11th. i got their reply on the 13th at 10:30 am, and no it did not say a start time. i'm on my phone now. i'll check to get the exact details tomorrow.

It changed the way he arranged his playing though, right?

It kind of did...twice.

Pathetic angle from RPMjon. I guess they thought CS stood for Customer Shafting. Hard to believe that a business operation can be managed so badly that they'd torpedo their public relations in order to save $1500, much less than the cost of even a single ad in some media.

Wow so super scummy RPM, pay the man his money. This will not be one of the rooms I play on for the 2 months I spend in the US for WSOP and that's sad as you guys are the only ones with decent volume for the games I prefer.

I am guessing you mean February 13th to March 14th. Now did you complete the requirements by 10:30 am on March 14th? I am not understanding how RPM even cuts the whole program in their favor. Now that needs an explanation right there. Seth you even said that the program begins once you receive confirmation. That would make it from February 13th 10:30am to March 14th 10:30am. How many people have been cut short for this program in total? How many more may have completed the program?

The earlier 72o analogy is a good one. When customer support says something then you have to be true to what you said. Holy god. I can't believe you idiots are actually unable to see this. Truly amazing.

If YOU tell him he has until Mar 14 then that is when he has until. The reason: because you f'ing told him he did.

If what customer support says doesn't mean anything then it also doesn't mean anything when they send the email saying it started, right? Oops, sorry, customer support shouldn't have told you that. It actually didn't start until 5 days later so all your play at the start didn't count and therefore you lose the promo. Again, our apologies for the misunderstanding but lol at you for actually believing us when we told you that it had started.


Also, who gives a f'ing $11 tourney token in this situation? Seriously? That may be the worse judgment in all of this as it is just so appallingly inappropriate and condescending. But kudos to maintaining your integrity on this. Way to go. Clap clap clap.

Need "RPM - Site that maintains their integrity" photoshop.

The more ludicrous, the better.

And include a pic of an $11 tourney token.

If it started on Feb 13 then it ends on Mar 13....as op said. Guys, some of you need to learn to count.

In my post I said Feb 13th 10:30am to Mar 14th 10:30 am because that would be a full 30 days. This is because Seth said that the program does not start until confirmation. Now if it started right as Feb 13th happened then it would have ended at Mar 13th.