Quote:
Originally Posted by RPMSeth
We understand it was unfortunate that the winnings were paid in error and then revoked, but the challenge was not completed in time, and the promotion winnings were undue. Unfortunately, this mistake had to be corrected to maintain the integrity of the challenge in fairness to all others who have attempted and failed by a close margin.
Do you really think if you polled people who failed by a close margin they'd tell you "you know, it's really unfair to me to give this guy the rewards"? Seems like BS on your part.
Thought experiment: RPM support tells me I have insurance on 7-2 and get my money refunded if I lose with the hand, so I go all-in and lose a buy-in. Turns out the support agent was wrong. Would RPM's position be "well that's unfortunate that support told you that, but the rules of poker still apply, and it wouldn't be fair to everyone else who lost with that hand blah blah blah"?
Obviously I only did that cause of the information he gave me, right? Is there any difference between that and OP's situation? Obviously it's extremely reasonable to assume he completes on time if it's not for the misinformation, right?
I don't really even see the point of having customer support if he doesn't get rewarded here. (Even if you want to say it's not 100% he would have completed it, fine, but you can award him like 80-90% equity or something.) You can't have your cake and eat it too. If we can't actually act on the information support gives us then it's just an illusion that you have customer support. You just have people telling us things which may or may not mean anything.