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Old 01-05-2010, 12:01 PM   #121
grinder
 
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Re: RPM Poker Suggestion Box

Ok, RPM has a serious problem with their Ledger History. After some discussion with support it seems that the ONLY way to get that history is from the Ledger History page through Player Admin. However, this history (a) only goes back 30 days, and (b) can only be selected a single day at a time.

This is a total deal-killer for me and probably any other US player who files taxes correctly. Without any way to retrieve my complete previous year's history, I will have to record each day's data as I play. This is something I am unwilling to do, given how much online poker I play.

There really needs to be a system in place for me to retrieve a full year's history in some bulk format. Poker Stars has a system that allows you to request an account audit in Excel or CSV format for a specific date range. Full Tilt will send you the information in Excel format if you email support. It is totally unacceptable that RPM cannot supply me with this information.
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Old 01-09-2010, 09:32 AM   #122
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Re: RPM Poker Suggestion Box

I'm not a big stickler on grammar or anything like that.. but there are some pretty bad mistakes on your website... take these examples from the page that describes the vip levels:

Quote:
Earn Redeem your VIP points for cold, hard cash.
Quote:
Earn Earn $396 or more by reaching 3rd Gear!
Quote:
EarnEarn $1,080 or more by reaching 4th Gear!

Also, are there comp points still.. and if so, where is that info in the cashier tab?

Last edited by Ice_W0lf; 01-09-2010 at 09:41 AM.
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Old 01-14-2010, 10:31 AM   #123
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Re: RPM Poker Suggestion Box

Quote:
Originally Posted by Ice_W0lf View Post
Also, are there comp points still.. and if so, where is that info in the cashier tab?
I've sent a PM to RPMSeth and an email to support about this... no response from either...
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Old 01-14-2010, 02:59 PM   #124
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Re: RPM Poker Suggestion Box

I sent rpmseth a pm a while ago..and I know one other person did too.. and neither of us have heard from him.
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Old 01-14-2010, 08:28 PM   #125
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Re: RPM Poker Suggestion Box

I'm pretty sure the comp points were phased out when they changed over to the new VIP system, mine are gone now.
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Old 01-14-2010, 08:33 PM   #126
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Re: RPM Poker Suggestion Box

Quote:
Originally Posted by KidLover View Post
I'm pretty sure the comp points were phased out when they changed over to the new VIP system, mine are gone now.
What's the new VIP system? As far as I can tell, I am getting points but I can't use them in any way. Making it kind of pointless...?
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Old 01-14-2010, 08:44 PM   #127
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Re: RPM Poker Suggestion Box

You should be able to use the VIP points (the current points system, comp points were the old one) to exchange for cash... but if you have rakeback, the points might be useless as some rakeback accounts are ineligible for points-to-cash bonuses. I was able to do it on Carbon though, and I had rakeback, but i know some people couldn't.

The points-to-cash exchange should be in your player admin, but it's harder to find now that they've changed the cashier (there used to be an exchange tab in there).
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Old 01-14-2010, 10:53 PM   #128
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Re: RPM Poker Suggestion Box

Ah, ok this is interesting. I never had comp points, I joined after the new VIP system was in place. RPMSeth set me up with a "30+10" account, so I had rakeback, and I was supposed to get an additional 10% in the form of VIP points exchange. When I first joined I had a tab in the cashier window that would let me exchange 10k VIP points for $100. Now there is no way to exchange my points at all. That tab is gone, and there is nowhere else I can go to exchange the points.

If anyone has any idea what is going on, please let me know.
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Old 01-15-2010, 02:13 AM   #129
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Re: RPM Poker Suggestion Box

You should be able to do it if you open the cashier, scroll down to the bottom and click Player Admin, and on the side panel under Your Account there's a "VIP Points Exchange".

This should be the page you're looking for: https://secure.rpmpoker.com/vip_points_exchange.html but you probably have to login first to see it. Mine doesn't have a button to actually exchange points for cash (it just shows my total VIP points/VIP status etc) but that may be cos my account isn't eligible for those bonuses.
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Old 01-15-2010, 10:49 AM   #130
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Re: RPM Poker Suggestion Box

Quote:
Originally Posted by KidLover View Post
You should be able to do it if you open the cashier, scroll down to the bottom and click Player Admin, and on the side panel under Your Account there's a "VIP Points Exchange".

This should be the page you're looking for: https://secure.rpmpoker.com/vip_points_exchange.html but you probably have to login first to see it. Mine doesn't have a button to actually exchange points for cash (it just shows my total VIP points/VIP status etc) but that may be cos my account isn't eligible for those bonuses.
Yeah, I can get to that page, but I have the same problem. I do have over 10k points in my account, so I should be able to exchange them. But that page just gives me my balance, it doesn't allow me to do an exchange.
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Old 01-16-2010, 11:26 AM   #131
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Re: RPM Poker Suggestion Box

Quote:
Originally Posted by cbrash View Post
I've sent a PM to RPMSeth and an email to support about this... no response from either...
My bad, I did actually get a response from support a couple days ago. Somehow I missed it in my inbox until I went through this morning to clear it out. Here's the response I got:

Quote:
Please be informed that the VIP Points exchange page can be found in your Player Admin. You can access it on this link:

https://secure.rpmpoker.com/vip_points_exchange.html

However, at the moment, you are unable to exchange your points for cash. Please be assured that our developers are working on this matter and should be fixed as soon as possible.
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Old 01-16-2010, 07:30 PM   #132
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Re: RPM Poker Suggestion Box

Some way to see the average stack in a tournament? Maybe in the info section, since right now all it has is how how many players are left.
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Old 02-09-2010, 11:57 AM   #133
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Re: RPM Poker Suggestion Box

I jumped on last night and like most of what I saw.
One thing off the bat I had an issue with is like when viewing a tourney lobby the prize window is too narrow and I can't read all the info. Tried to resize it but couldn't get it to. Maybe it’s just me?

I like the tourney info being on my table window as I normally run a separate lobby window down in my screen's corner to keep track of certain info.

IMO I'd liked to see current blinds removed. Next level and time till is great. The break is ok. What I like to keep track of is. Players remaining, my position, average stack and chip leader.

For any site in general I wonder of some sort of “custom folder options” can be made for monies available. Just to simplify bank roll management as one could make a folder for say SnG BR, mtt BR, cash BR.

Bug the PT guys to get their program working since HEM now does.

Again I liked what I saw and with some other sites not allowing RB on existing accounts some of my money will be on RPM.
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Old 02-09-2010, 08:34 PM   #134
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Re: RPM Poker Suggestion Box

Quote:
Originally Posted by Royal Eights View Post
I jumped on last night and like most of what I saw.
One thing off the bat I had an issue with is like when viewing a tourney lobby the prize window is too narrow and I can't read all the info. Tried to resize it but couldn't get it to. Maybe it’s just me?

I like the tourney info being on my table window as I normally run a separate lobby window down in my screen's corner to keep track of certain info.

IMO I'd liked to see current blinds removed. Next level and time till is great. The break is ok. What I like to keep track of is. Players remaining, my position, average stack and chip leader.

For any site in general I wonder of some sort of “custom folder options” can be made for monies available. Just to simplify bank roll management as one could make a folder for say SnG BR, mtt BR, cash BR.

Bug the PT guys to get their program working since HEM now does.

Again I liked what I saw and with some other sites not allowing RB on existing accounts some of my money will be on RPM.
Thank you for your suggestions, they are heard. Enjoy playing!
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Old 02-15-2010, 02:58 AM   #135
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Re: RPM Poker Suggestion Box

suggestion: track slooow players. They are ruining the game for others who do not want to multi-table. If they are way too slow, take action plz, e.g. player KeeenZ should have his timebank removed :-)
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