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Merge Withdrawal Thread Merge Withdrawal Thread

05-18-2011 , 03:52 AM
UMW no longer available as an option, sigh.
05-18-2011 , 09:42 AM
Seth, can we can an update/honest statement on what's going on with UMW? Is it in trouble so Merge removed it as an option?

Lots of people who tried to withdraw on UMW lately got this email today:

Quote:
Please be advised that there was an issue with your recent withdrawal request, which has not been processed by the US bank. We are investigating the issue, and in the meantime have returned the funds back to your QuickTender Account.

This situation is beyond our control as it relates to the onward transmission of funds transmitted by our European banking partner.

Please be advised that we will do everything we can to resolve this situation.

Kind regards,
QuickTender Settlement Department
banking@QuickTender.com
Fax: +44 (0)870 626 9684
05-18-2011 , 10:23 AM
Quote:
Originally Posted by FutureInsights
So if I lost 2 buy ins, and want to cash out, I won't get it? FOS again.

To make it plainer, cashing out SHOULDN'T depend on whether you win or lose.
Just to clear this one up, withdrawals definitely, 100%, without a doubt do not depend on whether you win or lose, never have, never will. Everyone is in the same boat; withdrawals are processed in the order they are received.
05-18-2011 , 10:25 AM
Quote:
Originally Posted by peterpjames
Seth, can we can an update/honest statement on what's going on with UMW? Is it in trouble so Merge removed it as an option?

Lots of people who tried to withdraw on UMW lately got this email today:
I want to hold off on commenting fully until I know more, but from what I understand at the moment, it's just a technical issue on the Quicktender/UMW end, and they are working towards fixing it.

As such, UMW has been removed as a deposit/withdrawal option until further notice. When I know more, I'll post more!
05-18-2011 , 01:07 PM
Quote:
Originally Posted by blue_water
I agree, withdrawal efficiency is important. However, I don't think that "many" players would be "very happy" to pay a "hefty" fee for the efficiency.
I would pay up to $35 for a WU or MG withdrawal. Call me a fish, but fast cash outs mean the world to me.
05-18-2011 , 03:17 PM
Quote:
Originally Posted by Online Veteran
I would pay up to $35 for a WU or MG withdrawal. Call me a fish, but fast cash outs mean the world to me.
We'd call you a fish if fast DEPOSITS were the issue. Fish never worry about withdrawing amirite?
05-18-2011 , 06:04 PM
I would be willing to pay much more than 35$ on some cashouts. Something like a specialized VIP cashout service that could run a hefty fee but makes sure that we get our cashouts quickly during times of trouble. When cashouts aren't running smooth, and you're an idiot like me who hasn't used bankroll management correctly, you might be willing to get quarters on the dollar for a swift and reliable payout.
05-18-2011 , 06:12 PM
just cancelled the pending UMW withdrawal. How long do checks take?
05-18-2011 , 06:20 PM
I recently joined merger through RaketheRake, and am going through the verification process. However, I won't proceed to real money play until the withdrawal system is functioning properly.

From I understand getting the WU option is not site specific with the Merge network, but the function has to be implemented network wide(which is great if it is).


We have skin specific support rep threads. How can we get a "Merge NETWORK" rep thread going for the bigger issues?
05-18-2011 , 06:56 PM
Quote:
Originally Posted by wufwugy
I would be willing to pay much more than 35$ on some cashouts. Something like a specialized VIP cashout service that could run a hefty fee but makes sure that we get our cashouts quickly during times of trouble. When cashouts aren't running smooth, and you're an idiot like me who hasn't used bankroll management correctly, you might be willing to get quarters on the dollar for a swift and reliable payout.
+1/2

Quarters on the dollar is a bit outrageous but I'd certainly be willing to pay a large amount to have the peace of mind knowing I can get access to my money very quickly if I ever need it. It was always a nice feeling knowing if I needed access to a large chunk of my online BR on FullTilt I could have it in hand in 2 business days tops. Sh*t happens in life, sometimes things happen that require a need for a larger than anticipated amount of money, and for people who play online poker regularly having a large percentage of your net worth online is very scary when you have no clue if/when you can get access to it when you need it most.
05-18-2011 , 07:34 PM
I requested a withdrawal 3 weeks ago and it just shows as pending. No emails or phone calls. What is the deal?
05-18-2011 , 11:21 PM
Quote:
Originally Posted by wufwugy
I would be willing to pay much more than 35$ on some cashouts. Something like a specialized VIP cashout service that could run a hefty fee but makes sure that we get our cashouts quickly during times of trouble. When cashouts aren't running smooth, and you're an idiot like me who hasn't used bankroll management correctly, you might be willing to get quarters on the dollar for a swift and reliable payout.
Don't be foolish.

Anyone can set up "VIP cashout service" and charge $$$ for it. It will work just fine so long as you don't actually need it. No doubt you will sleep well at night knowing you are paying extra for your money's safety.

But the instant something goes really wrong and other withdrawal methods don't work the VIP cashout service won't work either. At the end of the day a site will either pay its customers or it won't. Fancy promises of special treatment won't make any difference. Meanwhile the last thing we need is customers dreaming up extra fees for us to pay. The rooms do a good enough job at that without your help.

PS: If I was marketing an online gaming site I would kill the idiot on my staff who suggested telling the customers that quick and reliable cashouts were a VIP service that cost extra. What a ridiculous thing to tell prospective customers.
05-19-2011 , 01:45 AM
Does RPM allow one free check per month? Ive heard other skins on Merge do and Im curious as I am small time and $15 out of $50-$100 hurts my bankroll a lot. Im a breakeven player at best as well
05-19-2011 , 02:56 AM
Nice post Stellar.

I know everyone is probably tired of hearing me say the same thing over and over, but Merge is doing their best to make sure that cashouts get to you as quickly and efficiently as possible. Withdrawals are processed in the order they're received. Your money is always safe, and you will receive your money.

It certainly isn't in our best interests to have delays in processing, so please understand that this is equally as frustrating for us as it is for you. I sincerely, sincerely appreciate everyone's patience here while we work through the delays.
05-19-2011 , 06:13 AM
Any word on UMW, Seth? I have 1k stuck on there. I checked that morning to make sure that you guys were still accepting their transfers, which you were. That afternoon, I deposited the money onto UMW, and the transfer option was gone. I've emailed UMW several times and they refuse to acknowledge my questions and requests regarding cashing the money out into my bank account. Instead, they're looking into why Merge is no longer accepting their transfers.
05-19-2011 , 09:16 AM
Quote:
Originally Posted by respeckt
paper check cashout...

requested 5/3
approved 5/12
received today 5/16 via fedex courier..
in las vegas, nv btw
What site was this with?
05-19-2011 , 12:42 PM
Quote:
Dear Dan XXXXX,

Thank you for contacting the QuickTender Help Desk.

Please be advised that there was an issue with your recent withdrawal request, which has not been processed by the US banking partner. We are investigation this issue at the moment.

This situation is beyond our control as it relates to the onward transmission of funds transmitted by our European banking partner.

We will do everything we can to resolve this situation.

We are sorry for the inconveniences this may cause and thank you for your patience.

Please feel free to contact us should you require any further assistance.

Kind Regards,
QuickTender Help Desk
Fax: +44 870 626 9684

support@quicktender.com
www.quicktender.com
Here is an email I just got.

It sure does not look good for USA online poker player! Thank god I move to Vegas on June 10th... I may never play online poker again until its fully legal & regulated for us Americans.
05-19-2011 , 02:20 PM
Quote:
Dear Dan XXXX,

Thank you for contacting the QuickTender Help Desk.

The management of Quicktender would like to make the following statement regarding the current situation with UseMyWallet/Quicktender withdrawals:

We have operated a reputable and reliable payment mechanism for US customers since 2006. Our reputation is important to us, and until recently there has never been any question that players and merchants would be paid. In order to achieve this, we have built over many years relationships with payment intermediaries that share our values of honesty and integrity. In the jurisdictions from which we offer our services we are proud to be properly licensed and constituted, and have even worked with US law enforcement on occasions where criminal activity has been identified.

However, we cannot always predict some of the vagaries of the US administration. Over the past 2 weeks we have in good faith transmitted withdrawals initiated by Quicktender account holders to beneficiary bank accounts in the US. The money left our account in Europe. It was only in response to increasing complaints from our customers that we recognized there was a problem, and asked our bank to investigate. It emerges that the money has been accumulated in our bank's correspondent banking partners accounts in the US, and has been frozen. We suspect it is possible that these funds may be subject to a seizure order by the US authorities. We would stress that we do not have bank accounts in the US of our own, and that the funds have left our bank account in Europe.

It is our express intention to ensure that the funds of our account holders are safe. For this reason we have decided to suspend future withdrawals until we understand what has happened to the money that has been frozen. If we continue to transmit bank wires into the US we could find that these funds also do not reach their ultimate beneficiaries. This would simply make the problem worse.

We ask our customers to bear with us in these difficult times. Please be assured that we have always honored our obligations in the past, and that we will make every effort to overcome these current difficulties. It is not in the interests of anybody to attempt to financially impact QuickTender further. These actions may impact the future viability of the company and the ability of the company to pay its customers. We are assessing our current exposure, and how best to reintroduce withdrawals safely.

We would like to take this opportunity to thank our customers for their past loyalty, and to reiterate that we will take all possible steps to ensure that our customers money is secure.

Please feel free to contact us should you require any further assistance.

Kind Regards,
QuickTender Help Desk
Fax: +44 870 626 9684
I think that the end of online poker in the USA has finally arived. Vegas, here I come! The chances of ever seeing a dime of this money stuck in UMW is very very small I think...

Last edited by RPMSeth; 05-19-2011 at 03:06 PM.
05-19-2011 , 03:08 PM
OK guys, I'm closing this thread as it's turning into a thread for speculation and rumors, and the RPM forum is not the place for it. There are other forums on 2+2 that would be better suited for the nature of what this thread is turning into. We're not interested in censoring your opinions, but we would like to maintain the integrity of this forum as a place to receive help and support.

I'll re-open a new thread in due course when it comes to announcements about RPM withdrawals, official news from payment processors, etc. We are always more than happy to help 2+2 users with RPM related inquiries, and we are always open about issues when we have complete information to post.

In the interim, if anybody has any questions about the status of their withdrawal, or has any questions about their funds, you are more than welcome to send me a PM.

Last edited by RPMSeth; 05-19-2011 at 04:27 PM.

      
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