Originally Posted by lilwhaldo
This wasn't just mtt, it was also sng. Also you can say it's merge's responsibility all you want, but as an affiliate skin, you represent the players on their behalf. It's good to know RPM doesn't represent their players at all and just passes off the responsibility to merge gaming. What is the point of using you as a skin then if you refuse to represent your players? As the affiliate, you should be representing your player's interests. The only response that has been given is email merge support at an RPM email. You still haven't answered my query regarding if there is someone else I can have my roomate talk to. If you don't want to give out a merge email publicly, I understand. You can PM me. I'm so glad I don't play on this awful network. From slow cashouts, to rushed software updates, and skins who don't represent their players you guys should be ashamed of yourselves. I have been very patient and polite, but this is absurd. Now I know why my roomate didn't want to post here. What a waste of time. I can assure you that I will never play on this network or your skin even if you leave the network, no matter how good you make the software or how much you speed up cashouts.
Really the correct response from the start would have been:
PM me his user name I will look into this for you.
We are sorry you feel this way. Unfortunately, we can't offer your roommate support through you. Your roommate would have to contact us or ask for help here on his own as it relates to his account, and we're always happy to help. That's why we're here.
Since there are (and we anticipated) quite a few refund requests, we felt it would be in everybody's best interests to take a direct line to Merge Gaming by sending in an e-mail to support, which I mentioned in my original post. We're more than happy to be a conduit for your refund requests if for whatever reason you decide you do not want to send an e-mail to Merge Gaming support, but for faster service in this case
, a direct e-mail to Merge support is your best option.