We appreciate your business at RPM Poker, and we are proud to offer our VIP Support services to each and every one of our players. If you have not yet signed up with RPM Poker and are interested in knowing more, you may also use these support options to request more information about our offers.
If you search the threads on this forum, you may be able to find the answers to your problems before you ask. If you can't find the answers, here's how you can receive the fastest possible support from RPM Poker.
1) PM US with your questions
. Jon or I will always personally respond to every message in my inbox in the order that we receive them. Our response time depends on the volume of messages in any given day, but it's generally very quick. PM RPMSETH or RPMJON. If you have a time sensitive issue...
2) Chat with RPM Poker Live chat
. You can chat in directly with RPM specific representatives by visiting the RPM Poker home page
. This live chat is available from 12PM PST to 12AM PST, 7 days per week.
3) Contact your VIP Host
. All deposited users
on RPM Poker are eligible to receive a VIP Host that they can contact via Skype if they have an issue in order to receive help in real time. If you do not have a VIP Host and you would like to receive one, please send me a private message with the title "VIP Host Request" and include your username. A VIP Host will be assigned to you based on your level of play!
4) E-mail us directly.
If you have an issue that requires you to send an e-mail, please email Manager at RPMPOKER dot com directly, rather than e-mailing Support @ RPMPOKER dot com.
The only things that we are not able to help you with more quickly are matters of account security, and some payment processing issues. If you're unsure about whether or not your inquiry falls into these categories, contact us anyway. We can help you formulate your questions so that the Merge Network can more efficiently help you when they process your request, as these matters must be passed to the Network to be solved. For these issues, we appreciate your patience as the Merge Network processes these inquiries in the order they were received.
Welcome to RPM Poker, and we look forward to seeing you at the tables. We're always
here to help, and we sincerely do appreciate you choosing us.