Deposit has been held up for over 24hrs - RPM Poker

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Deposit has been held up for over 24hrs

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05-29-2011 , 12:36 AM

hoopla65

journeyman

Join Date: Jan 2008 Posts: 220

I made a deposit using Western Union. There was an error in the details and I was told that the issue would be resolved promptly. I have contacted RPM many times and I am continually getting the response that "they are working on it." It is very clear that no one is working on it, for what reason I do not know.

They will not give me the e-mail of the deposit department--does anyone know it? I am very frustrated at the horrible customer service.

05-29-2011 , 02:04 AM

Archide

grinder

Join Date: Jun 2009 Posts: 692

Try manager@rpmpoker.com

05-29-2011 , 02:19 AM

Kidsinister

banned

Join Date: Aug 2010 Posts: 805

For all inquiries regarding player to player transfers, or to check on the status of a deposit or withdrawal, please contact WheresMyMoney@RPMPoker.com.

If you have an urgent inquiry that requires immediate assistance, please use our Live Support feature by clicking on the link at the top right corner of this page. If live support is unavailable, please e-mail Seth@RPMPoker.com, or Jon@RPMPoker.com and they will respond as soon as possible.

05-29-2011 , 07:20 AM

RPMSeth

Deactivated Rep Account

Join Date: Apr 2009 Posts: 1,768

We have received your emails and we have forwarded your inquiries to the cashier's department so it can be looked into further. I understand you've been waiting, but please continue to be patient so we can get to the bottom of this for you!

05-29-2011 , 02:39 PM

Do Not Blink

adept

Join Date: Mar 2011 Posts: 806

Quote:

Originally Posted by hoopla65

I made a deposit using Western Union. There was an error in the details and I was told that the issue would be resolved promptly. I have contacted RPM many times and I am continually getting the response that "they are working on it." It is very clear that no one is working on it, for what reason I do not know.

They will not give me the e-mail of the deposit department--does anyone know it? I am very frustrated at the horrible customer service.

Really???? I have been frustrated lately w/ RPM but its not b/c of customer service, lol. They told you they were working on it - then you claim to know they are not???? How do you know this????? You said there was an error in the details (likely an error from your end) and your mass emailing them and complaining about customer service when they tell you they are working on it for you????

Mind you its been only 24 hours or less, lol.

Get a grip man, have a little patience.

05-29-2011 , 02:50 PM

CigarMike

adept

Join Date: Aug 2007 Posts: 822

do you get an email confirmation when you withdraw?, I did one on friday and my account says it requires a manual approval.

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