I have sign up for a 12 months subscription but I'm unable to view a single video

Firstly, it keep auto logging me out.

Secondly, the video keep showing Either video is not selected or you do not have the premium access after i log in to view video

I tried countless methods and times but it doesn't seems to work.

I email CR support several times and I've tried thier methods, but none of them work.

I'm greatly disappointed.

Hi DC:

I'm very sorry to hear of the problems you are having. Please be assured that we will get the matter resolved ASAP.

I've asked our Support Manager to handle your issue directly. He'll be in touch soon.

Thanks.

I believe I'm not the only one facing this problem..there was a previous post on the same problem another member faced.

Don't you need my email to contact me?

Well, PM and stuff works too.

Do you want to PM me your email addy on account at CR?

I took a look at the email history. It appears as though you emailed on Tuesday and received a reply from us asking you to clear your cookies, etc. and try again. This is our standard first line of defense, as it were, in sorting these issues out. When you replied saying that didn't take care of the issue, you were passed to our tech guru who then asked you to update your Flash player. He has not received a reply to that email from you and until you attempt this and let us know if it worked, there isn't a whole lot else we will be able to do for you.

As far as others having this issue with videos, yes, it does happen that people are not up to date on their Flash player. There have been many instances of folks needed to update it in order to view our content.

I suspect you are being logged out because you have a dynamic, as opposed to static, IP address. I made an adjustment to the settings on your account that I hope takes care of that. Please note, that if you log in from a different computer, device, or even browser from the one you were logged into, you will be automatically logged out of the system you were logged in on. Additionally, when you log in, there is a box to check that says, "automatically log me in next time", or something to that affect. Please check that.

If you still have issues, feel free to email us back at support@cardrunners.com and we'd be happy to help.

Regards,
Jeff Miller
Corporate Support Manager
CardRunners LLC
support@cardrunners.com

Thanks Jeff.

It's working now.

I appreciate the help from you and your staff.

Regards,
DC2102

hi jeff ,
i have the exact same problem. i was the one who posted a thread here and then email the support team tonnes of times. all i got was the same replies. clear cookies etc.. etc. then i get no replies. can u please solve the issue? I'd be glad to subscribe 12 month using the 50% discount immediately. i cant subscribe if im not able to watch any of the videos. please dont ask me to email support again. the support is horrible.

I am sorry to hear you had a bad experience with support. I run the support team and take anything like that pretty seriously. Please PM me with your CR ID so I can look into the issue.

hi jeff

I subscribed for the december promotion on dec 30. until now, i have been unable to log in, even after clearing my cookies. upgrading my flash player seems to be of no help too. I have sent countless emails to cardrunners support.

I have received replies from joe and max up till 01/01/2012. then for the next 3 days, no more reply.

My CR id is : aoyy

Where are you logging in? We sometimes have people log into the forums, but not on the CR homepage. This sounds like it could be that issue. Either way, I am going to grab your emails and reply there in an effort to sort this out.

-Jeff

Thanks jeff you have managed to solved every problem. In one day u did what took your team one week to do.

I am a brilliant man.

I will review the correspondence you had with my team and train my guys up a bit so that we don't have this sort of thing in the future.

-Jeff

Hi Jeff, I have the same problem

My I'd is silver slick

Regards

Paul

Sorry no space

I'd silverslick

You should be all set, please clear your cookies/cache and log back in.