I've been trying to cancel my Cardrunners subscription for 3+ months. Support has not returned my calls nor have they responded to my emails. Just wanted to let 2p2 members know that its pretty easy to sign up and very difficult/impossible to cancel.

Hello -

My name is Jeff, and I manage the CardRunners support team.

I took a look and see that you emailed us once back on the 7th of February. Unfortunately, that email was gobbled up by our spam filter. About 5-6 months ago we realized that our filter was overactive and both relaxed its setting and began checking it regularly for correspondence that we have missed. I apologize for missing your email and regret very much that it happened.

In that email, you had asked for receipts for your payments, something I'd be more than happy to provide. I do not see where you asked to cancel or any details about being unable to access your account.

The next email we received from you was today, when you sent two within a short time period. I am currently in possession of those emails and will reply shortly in an attempt to resolve the problem at hand.

I also went back and listened to our last 6 months of voice mails, which we save, and found nothing from you. So if you had called and left one, it is older than our 6 month archive.

I want it noted for anybody reading this that we empty out our inbox dozens of times daily - as in 100% empty. If you email us and do not get a reply in 24 hours, chances are nearly absolute that we did not receive your email, so PLEASE email us back, making sure you have the right address (support@cardrunners.com).

Regards,
Jeff Miller
Corporate Support Manager
CardRunners LLC
support@cardrunners.com

pwned

what was the best voicemail you got?

lol

They are all very standard. Just people calling to cancel their subs or trials.

We do get some strange/funny emails from time to time, though. Wish I could share them, but it would break confidentiality.

-Jeff

If CRjeff and eviljeff had a fight, who would win?

lmao

I am a lover, not a fighter, so I'll give evil me the win.

wow you guys empty out customer emails? great service!

Hi jeff

As i have been unable to log in despite clearing cookies and updating flash player, I have sent an email on 1st of jan, didnt get any reply, and sent another on 3rd jan, didnt get any reply too.

i signed up on 30th dec 2011 to take advantage of the 50% offer for december, but now it seems that i'll be getting a discount on the number of days i'll be able to use cardrunners as well, since it has been a week and the issue has not been solved.

Please check to see if my email has been sent to your spam folder, as this situation is getting increasingly annoying. No reply to emails and wasting a week of my life trying to get this problem solved.

Thanks jeff.

We are pretty awesome.


I replied to you in the other thread you posted in and will reply to your emails yet this evening.