Problems working my PokerTracker... - Page 2 - PokerTracker

agdci981 · 02-09-2009, 07:04 PM

Quote:

Originally Posted by Kraada

Please see this post. Others have had problems with McAfee, and that post will walk you through adding the exception.

Yep, I added them to the exception lists on both McAfee and Windows Firewall and it still is not working... same error message.

Kraada · 02-10-2009, 10:31 AM

Please create a support ticket using this link and we'll schedule a remote assistance session so that our head technician can log into your computer and get this resolved directly.

agdci981 · 02-12-2009, 01:15 AM

Quote:

Originally Posted by Kraada

Please create a support ticket using this link and we'll schedule a remote assistance session so that our head technician can log into your computer and get this resolved directly.

I am not really into allowing people to access my computer through the remote access thing. I will try the uninstall/reinstall option again with my firewall turned off while I download it and if that doesnt work...well then I will get back to you guys. Thanks.

Kraada · 02-12-2009, 11:30 AM

It is a one time accessing and you can see everything we do. Once the session is over, we cannot access your computer again in the future. (If you want more information about the software we use, it's Citrix RemoteAssist.)

agdci981 · 02-13-2009, 03:24 PM

Alright, figurred it out and got PokerTracker back up and working again!

Thanks for all the help Kraada and whoever else replied in this thread.

Kraada · 02-13-2009, 04:22 PM

You're welcome; enjoy PT3