Quote:
Originally Posted by Shiftyeye7
care to expand on this?
They reduced the fare rates, (yet again, making Uber considerably less than half price of a taxi) and so they guaranteed hourly rates. $22/hr (regular) 6a-midnight, and $28/hr (peak) 5p-3a Friday and Saturday.
Only qualifications were you need to average 1 trip per hour, accept 90%+ requests, and be online for at least 50 minutes of the hour to qualify for that given hour. So when driving its normal to average about 3 trips per hour, so the qualifications are extraordinarily easy to achieve.
So imagine that on Friday between 5p-3a, I complete 27 trips. Well those 27 trips are enough to cover the ten peak hours for Friday and the ten peak hours for Saturday. So essentially if I were to work ten hours on Saturday night, I would be doing so for free. And that's not good.
So here is what I figured is the way to play it. First, let me explain that you can be "online" for the Seattle zone about 100 miles South of Seattle, not sure the range on East, West, or North. Well 80 miles South of Seattle is a tiny little stick town with a Motel 6 and zero taxi culture. A place where I could lay in bed, watch TV, and be logged in, ready to accept all the requests that are almost certainly not coming.
So without too much detail, the last week that I did this, I actually worked 4 solid days (12ish hours), and logged 123 hours online. Completed 128 trips in those hours. My take home earnings were just over $800, and after the adjustments for the guarantees, was ~$1840.
So the week ends and payment statements come out Mondays. On the driver account website, you can see your up to the minute payment statement at any time. So Monday afternoon, I looked at the statement and all the money was there with my adjustments included. Which obv means that I qualified for them for their automated system to display that. Well when the final statement is posted that night, all the adjustments are removed. Fortunately I took screenshots of when the adjustments were posted there, proving I met qualifications.
I got an email saying I'm being temporarily deactivated and investigated for fraud. Well Thursday comes, payday, and I'm not paid the adjustments. Finally the next day I get an email saying that I attempted to defraud the guarantees by canceling a few trips that I had accepted, and in doing this I was defrauding the acceptance rate. I did that 3 times. Well if I had declined those, my rate is still well over 90%. They didn't mention a thing about the fact that I wasn't near Seattle. Email also said they are sticking with their decision to deactivate me. Pretty clear they were looking for any excuse to not pay me. Even though that email didn't say that I wouldnt be paid the adjustment as a result of their findings. In fact, it was never acknowledged by them at all.
Well here we are three weeks later, and I still haven't been able to speak to anyone from Uber about the decision. No phone number exists for them. Emails go unresponded to.
Today I'm calling a lawyer, because I want that $1,000 plus that I am owed. I doubt I have any case for loss of employment, but I don't know.
Morality of what I did, in my opinion: I played 100% by the rules they laid out. The day before I was deactivated, they put up a "fence", in that you have to be online in pretty much the downtown area to qualify for the guarantees. They should have done that in the first place. Secondly, I gamed a technology company that exists solely to print money, which they do. And lastly, I spend so ****ing much of my own money to work for them. Pay for my car, my insurance, $30 or so per day in gas, not to mention about 5,000 miles per month on my odometer. And they even charge you $10/week for the phone they provide to run the Uber app.