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Total Rewards booking and cancellation

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09-30-2015 , 10:00 AM

crapsdegen

newbie

Join Date: May 2015 Posts: 28

When you book through TR, can i book a stay for next March today, and cancel in Feb without having to pay anything, or will i be out some $$$? What about if i book today, but find a cheaper rate on TR site in a few months, can i change my reservation to get the lower rate, or will i be locked into the one i booked?

I want to book something now for my stay in March before my TR points reset to zero.

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09-30-2015 , 01:19 PM

NickMPK

Carpal \'Tunnel

Join Date: Jan 2006 Posts: 11,569

Yes, you can do both of these things. There is a limit to the number of open online reservations you can have at one time, but you can cancel and rebook without penalty as long as it is more than like a day or two before the reservation.

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09-30-2015 , 04:36 PM

borg23

Carpal \'Tunnel

Join Date: Nov 2012 Posts: 15,044

you can cancel and get your money back.

fyi you can also cancel part of your reservation during your stay and get your money back. for example let's say you book 5 nights. on the 2nd day of your stay you can cancel the remaining 3 days and get your money back for all 3.

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09-30-2015 , 08:08 PM

Lattimer

I is smart

Join Date: Feb 2009 Posts: 15,463

Quote:

Originally Posted by crapsdegen

What about if i book today, but find a cheaper rate on TR site in a few months,

This isn't possible. It won't let you search dates that you already have an existing reservation for.

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09-30-2015 , 08:36 PM

dcmidnight

adept

Join Date: May 2005 Posts: 887

Quote:

Originally Posted by Lattimer

This isn't possible. It won't let you search dates that you already have an existing reservation for.

Actually you can search for dates you are booked and even select the hotel you are booked at. Once you get to the room screen though - where it shows the room categories/price - you wont be able to get farther. You select the room type and it says you are already booked.

I did this for my December trip and once it dropped down to 4 nights comped, I cancelled my 1st reservation and re-booked.

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09-30-2015 , 10:16 PM

Lattimer

I is smart

Join Date: Feb 2009 Posts: 15,463

Ah nice didn't know that.

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10-01-2015 , 05:36 AM

mrducks

Pooh-Bah

Join Date: Oct 2009 Posts: 4,260

Full cancellation and refund up to 72 hours before check in (not sure what time of day they go by.) Also, if you find cheaper rates on TR site for already booked dates either cancel and rebook or just call in and have them adjust the rate. I've done both.

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10-01-2015 , 01:24 PM

Lattimer

I is smart

Join Date: Feb 2009 Posts: 15,463

Don't they tack on a charge for doing it via phone (like $10)?

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10-01-2015 , 06:03 PM

borg23

Carpal \'Tunnel

Join Date: Nov 2012 Posts: 15,044

my rates are almost always a little higher if i call in- but they don't let you book 2 reservations within 72 hours of each other at any cet properties online but will over the phone so sometimes i have to call.

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10-01-2015 , 06:57 PM

#10

pig4bill

Carpal \'Tunnel

Join Date: Dec 2005 Posts: 33,817

Quote:

Originally Posted by Lattimer

Don't they tack on a charge for doing it via phone (like $10)?

"Convenience fee"

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10-01-2015 , 08:28 PM

#11

mrducks

Pooh-Bah

Join Date: Oct 2009 Posts: 4,260

Quote:

Originally Posted by Lattimer

Don't they tack on a charge for doing it via phone (like $10)?

This works with CET phone reservations and pretty much 90% of most places in life where there is any decent level of customer service...just ask for them to waive it for you!

Probably won't work at Walmart but any hotel, restaurant, or store that isn't bargain basement will waive a fee or extend a discount to a polite and respectful customer. It never hurts to ask.

Even had the resort fee waived in Vegas a few times but no guarantees.

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10-01-2015 , 08:30 PM

#12

mrducks

Pooh-Bah

Join Date: Oct 2009 Posts: 4,260

Booked on the phone with CET over 40 times and never paid $10 fee. Once or twice they said they would waive and tacked it on anyway so I got it waived at the front desk when checking in. It's a BS fee.

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10-04-2015 , 05:53 PM

#13

lvBlitzforce

old hand

Join Date: May 2014 Posts: 1,202

I booked a comped room and cancelled it 1 day before i was supposed to check in with no problems. Not sure if it was because it was comped or what but they didnt give me any fuss about it at all.

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10-04-2015 , 06:35 PM

#14

Lattimer

I is smart

Join Date: Feb 2009 Posts: 15,463

Probably because of the comp. My understanding is that inside 72 hours you would lose the deposit, but on a comped reservation there isn't one.

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