HOLY WALL OF TEXT BATMAN

I still think it is 50-50 that Blutarsky hacked into Desert Cats account.

I wish I went to Cosmo w/ DC. I woulda had some alcohol.

I guess that's it as I never thought of Cosmo as being a luxury property either before going to it or after. It was marketed as trendy and hip and new, I don't remember it being marketed any other way. I didn't go in expecting Four Seasons or Ritz Carlton or even Encore. For what I expected and for what it is I loved it btw.

If for doing nothing other than flipping the way hotels design towards LV Blvd it deserves much credit.

Ahh, now I get it.

Cosmo and CityCenter were definitely built around this idea.

You mentioned that you went to the Hard Rock instead. Never been. They treat you pretty well over there?

I love that OP was frustrated that he couldn't get his wife a craps tutorial seeing as his master plan was to ditch her at a craps table so he could go play bj on his own.

I'm really looking forward to never getting married.

Credit mad modding skills itt.

Oops.

Monte Carlo Valet will wash your car for you as long as you have a Platinum MLife card (I'll give you a copy of mine if you promise to never write a huge wall of text like that again) and Mandalay Valet used to offer the car wash service for tips until some douchebag tried to sue them cause he claimed they put a little ding in his car.

i don't know how many wise decisions u took in ur life before this one, this should rank at the top

i got confused with you quoting me. I was a drunkard.

still dont get the point of this thread. desertcats humor is either too far above (or too far below) my level.

I wish there was a rapture

Ok, but aside from that stuff you mentioned DC, the Cosmo was ok?

Well, the pussy parade through the main casino at night was easily the best I've ever seen, but do you really think that makes up for no grape flavored vodka?

And I didn't say I would never go back, but if i do I'm not paying full price again, and def. getting a room in the tower with the party pools. But more likely I'll stay at Hard Rock, cause it does the party hotel concept much better (and I don't need a pussy parade when I bring my own).

LOL!

If you don't like a thread don't click on it.

Problem solved

I'm not a machine.

If my wife gets too bored she'll make me quit so she can play BJ with me in our room.

I just wanted a few hours rest while I gamble, is that wrong?

its an insurance/space thing. Its not that they havent thought about it, they just can't do it. Vegas isn't like LA or Phoenix where the valets wash the cars for extra tips, its just not feasable out here. Only place I know in town that offers this service is the Town Square shopping center, and at this place you can only get your car washed if you manually park it in the southern middle lot, the valet services don't wash.


Yeah, thats just wrong. You should complain about that. Its something they may not have noticed because the west valet has an entrance from the strip, which isn't used that often. Regardless, I agree with you on this, but you should know that the person who you tip for parking you car is not a bellhop, thats a different person.... hence they should have bellhops for customers as they check in in the west valet.



I think a lot of people are laughing at this because Cosmo is known for having one of the best, if not THE best, bar program in Vegas, So they may be lacking in flavored vodkas, but they make it up in so many other ways at their bars


did you make a reservation? On a busy night, no reservation = no dining room. Not much you can do about that, it is what it is.

Cosmo wasn't built to be a casino, the designs for the casino were an afterthought. It was originally supposed to be a non-gaming condo-hotel, but the owner defaulted on his payments (the creator of Glaceau and Vitamin waters) and the property was taken over by the investment banking firm who backed the loans. The casino concept was done after much of the building was already complete. I agree its confusing, but that is why they put giant touch-screen maps all over the casino! Remember those big video signs? They weren't signs my man... they were maps!


Don't blame Cosmo for that, blame MGM. I agree its asinine, but they own those stairs. They may not have been built if it wasn't for the Harmon which was never completed... they were supposed to serve a purpose at City Center but without the Harmon, its wasted.

Your expecting something that isn't possible to do, its out of their hands, its the domain of the wireless providers. As examples of recent similar situations, there was horrible phone service at Aria for the first 6 months, and this also happened after the opening of Wynn, Encore, and Palazzo. By fall I suspect Cosmo's cell service will be rocking. For what it's worth, AT&T is really good there, I even get service in the garage.



I think your expectations were just set too high. The kind of experience you had at Cosmo is the same kind of experience I see at Bellagio for example... come back and stay at a different hotel next time and compare the service, it probably wont be much better. Sadly thats one of the problems we have in Vegas, the support staff do their job but they aren't of the level that most people expect. Its a Vegas-wide problem, its the culture of the city. With that said, they do seem to have a shortage of good waitresses in their public-space bars, I never could figure that out.

Ballers drink grape vodka.

That was one helluva cogent and informative post, TT.

Kudos to DC for a good, honest thread, and to TT, for standing up for the hotel he works for and/or loves like a newborn baby.

DC, I think it took your wall of text review to really depict Cosmo the way you wanted to, not the pre-complaints you started with seven pages ago. The car wash and grape vodka are piddly **** compared to getting longhauled on the luggage (what else would you call it?), a lack of breakfast variety at the pool and getting lost on the property. All three are legit issues for any hotel be it Cosmo or Gold Coast. Bad consumer experience. It's disappointing to hear, too, since the initial reviews of Cosmo were very good and I looked forward to checking it out in July. I still plan to check it out, but there's no way I'm gonna stay there if the employees are worthless and the place is a PITA to move around and get breakfast in.

TT, again, kudos to you for defending the place, but you can't blame outside factors for problems Cosmo customers have with the Cosmo property! The customers' point of view is that something's wrong with the hotel they're staying in, and if the problem isn't rectified then they won't stay there anymore. Example: the lack of access from Aria to Cosmo. How could Cosmo NOT address that? Don't you think they'd WANT to have an easy way for patrons to weave their way from the Aria/CityCenter monstrosity to their property? Huuuge drop of the ball there -- dontcha dare blame MGM because it's not their job to make it easy for people to leave their place to go to Cosmo. Never too late to fix a problem like that in Las Vegas.

Also, no excuses: If Cosmo offers free WiFi and delivers no WiFi, that's on them, not the providers. It's their property, their air space, their WiFi! And, it makes for an awful consumer experience in an age where a lot of people think WiFi should be everywhere. DC, perhaps the reason why the hotel didn't promote their free WiFi is because they know it sucks.

The crappy restaurant service? Pretty much every wanna-be pretentious place in Vegas is like that. It's the wanna-be pretentious places that treat their customers as best they can that survive, even if that means offering them a best-case scenario of waiting forever for a table. DC's right, another inexcusable mistake.

Cosmo sounds like a beautiful place hobbled by a few problems that can be fixed. The biggest problem sounds like the employees aren't motivated to be of help to the customers, which means either Cosmo hired a bunch of dolts or they treat their employees like cattle. I'd suspect the latter, which just means that Cosmo will be another has-been/never-was before too long.

Okay, I've got a Plat MLife Card. I had no idea...I'm just finding out about some of the awesome perks that come with it! What other things can I get with this card?

I understand that. If the guy had ridiculed, called me an idiot but in doing so actually told me to go to the other valet, he would made the start of my visit so much better.

I have high standards. I want to go from valet to checkin to fellatio in under 30 minutes. I don't like to compromise this.

No problem with this either, I just don't like getting hustled. Tell me it's a 3 hour wait for the dining room, or no more tables for the night and no problem. Don't just escort me to the reject lounge without explanation.



That's great! What big video signs? The ones I never saw or were never pointed out to me at checkin or at any other time? That's a great example of ****ty execution, come up with a wonderful high tech solution to your guests problem, without realizing that a significant number of those guests will never use it because they'll never know about it.

It's like that fantastic TV system. Buried within it's magic I'm sure there was some great stuff, but they designed it so I couldn't find it or didn't know about it. Another example is for two days I thought there were no pay per view movies!

There isn't any listing on the TV system, and while I did notice a tiny button on the remote that said "movies", clicking it just brought me to the main system screen. About midnight saturday I realized that clicking it was flashing something and figured out how to click it once very fast, and voila, the pay per view screen appeared! Apparently pushing the remote button sends two clicks and the second click for some god awful reason takes you right back to the main screen.

Cosmo is responsible for the flood of pedestrians that come into their property from that direction, and their response is to try to kill them.

This is contradictory. It can be fixed, it will be fixed, but just not now? There is a way to work with wireless providers to get it working before launch, I refuse to believe otherwise.

Of course there may not be a way to tune the cell coverage while still launching on an aggressive schedule to monetize the property, but that's their choice, mine is to publicly bitch about the ****ty quality of service their guests end up with due to their short-sightedness.

As far as service being a vegas wide problem, that may be true, but I think a new resort like the Cosmo is creating higher than average expectations. I don't think of the Hard Rock as having particularly good service, but i think of it as being a fun place to stay, and the service I get is always good enough to meet my lower expectations for HRLV.

But Cosmo doesn't look like a Hard Rock competitor, it's much nicer and seems to promise much more. And right now it actually delivers worse service than the HRLV, which creates a huge gulf between a guest's expectation and reality.

There's just no debating that the Cosmo has serious operational issues right now and I enjoy hanging out there more than any other Vegas casino.

care to explain? I know they are trying to "brand" there product and they are teamed up with marriot international

I tend to agree with this. I've been to Cosmo a number of times now, and I'm always surprised at how unresponsive their customer services seems.

And in some respects that extends to the clubs owned by third parties as well. The first time I went to Marquee, my friend got cracked twice with a pool cue in The Library before security could even so much as be bothered to respond, and the aggressor managed to break the pool cue on my friend's jaw and attempt to stab him before security made it to the pool table.

Some of it is to be expected with a new casino, as it takes time to work out the kinks. The more alarming thing is that we're now five months in to Cosmo's run, and I have seen little if any improvement in their customer service.

The DC Cosmo survival kit:





And finally, if you're still in the mood to bitch, don't leave home without this:



I hope this helps.