Quote:
Originally Posted by michelle227
When did they start doing daily security deposits on a room being paid by card? Cannot recall any of those in the three trips during June (two downtown and then the third trip split between Vdara and Aria).
Vdara and Aria were both booked online through their websites with first night paid at booking and balance charged at checkin. The two downtown stays (FQ) were paid entirely in advance since I bonus-whored for 5x MR points with American Express...
This was definitely NOT the case with The Aria in my experience (2 separate trips), both times were paid for in advance and both times they would not waive the security deposit hold on my room.
Second trip was my wedding and I exchanged several emails with the Aria confirming different things beforehand and one email even stated the T & C's which included the incidentals charge.
When I checked in I (admittedly half heartedly) said I wont need to charge anything to the room etc but they insisted a security deposit MUST be taken.
Fair enough, it was worth a try , I knew this already as it was mentioned in one of the emails from Aria.
However the receptionist then quoted a completely different rate (alot more) than said email, again they would not have it. Out of principle I argued my case but being that my phone , ipad etc were packed away and after an 18 hour day I just wanted to get to my room, so I said I would take this up tomorrow.
I produced the emails next day to the manager on duty (the manager the day before wasn't interested at all) who could not be more apologetic, and waived the Resort fees.
No big deal I know but from the year before when it took over 2 weeks for the hold to be taken off I was hoping it was kind of optional.
The whole saga did leave a bit of a sour taste though and I will take my custom somewhere else this year.